Front Desk Agent - Jobs in Victoria, BC

Job Description

Outstanding Workplace of the Year Award, Chamber of CommerceEmployer of the Year Award, Tourism Vancouver IslandCo-op Education Employer of the Year Award, Camosun CollegeJob title: Front Desk AgentJob Status: Permanent – Full Time. Hours may vary based on hotel occupancy.Signing Bonus: $500 ($200 on joining + $300 after completing probation)Wage: $21.33 to $21.83 per hour + commissionsSummary of Position: To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.Responsibilities:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Efficiently & accurately process check ins and check outs
• Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship

• Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
• Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
• Assist both internal and external guests to the best of your abilities
• Assist in necessary day to day operations of the Front Office
• All other duties as assigned

Qualifications:

• Previous experience as a hotel Front Desk Agent an asset
• Previous multi-line telephone and reservations experience an asset
• Previous experience with OPERA Property Management System or other Property Management Systems an asset

• Previous cash handling and processing experience an asset

• Working knowledge of Word, Excel and other computer related programs an asset
• Passion for guest service
• Excellent interpersonal and time management skills
• Exceptional communication skills, both written and oral
• Must be a team oriented & motivated individual
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Exceptional knowledge of Victoria and Surrounding area and attractions an asset
• A resourceful personality
• Flexible availability: including early mornings, evenings, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

Job Requirements:

• Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and late evening shifts
• Must be fully available to work weekdays, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be legally permitted to work in Canada

Reports To: Front Office ManagerClosing Date: Please submit your application as soon as possible as applications are reviewed dailyWhat’s in it for you

• Competitive Wages
• A fun & friendly workplace culture that embraces diversity
• Cross-training opportunities to grow your skills
• Best staff meal in town and by the way, it’s free!
• Complimentary parking on non-restricted days during the off-season
• Comprehensive benefits package
• Colleague of the month recognition program
• Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
• Aura waterfront restaurant + patio staff discount – 50%
• Need a staycation We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
• Friends & Family hotel discount (so you can show off your amazing workplace)

• Candidate referral bonus - $500
• Industry discounts
• Workshops
• Cross-training opportunities
• Skill and advancement training programs
• Shower and locker facilities

Thank you for considering Inn at Laurel Point as your employer of choice! Job Types: Full-time, PermanentSalary: $21.33-$21.83 per hourBenefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Hotel Guest Services: 1 year (preferred)
• OPERA System: 1 year (preferred)

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