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Front Desk Supervisor - Jobs in Victoria, BC

Strathcona Hotel
Job LocationVictoria, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Summary of Position:As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.Responsibilities:

  • Demonstrate a commitment to provide warm, friendly service
  • Answer & appropriately qualify all incoming calls on multi-line telephone system
  • Efficiently & accurately process check ins and check outs
  • Maintain a high level of professionalism in all aspects of job performance
  • Assist in the necessary day to day operations of the Front Office
  • Train new staff , and coach team members to enable them to reach their full potential
  • Resolve customer complaints, and issues in a quick and efficient manner
  • Build strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and security
Perks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 monthsREQUIREMENTS
  • Minimum 2 years hotel front desk experience,
  • Previous supervisory experience
  • Passion for guest service
  • Must be a team leader
  • Excellent interpersonal and time management skills
  • Exceptional communication skills, both written and oral
  • Must be a team oriented & motivated individual
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Knowledge of Word, Excel and Property Management Systems
  • Cash handling and processing experience
  • Knowledge of Victoria and surrounding area and attractions
  • Night audit experience an asset
  • Must be able to work a flexible schedule, including evenings and weekends
  • minimum of one year supervisor experience
  • proof of vaccination status required
Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victorias Entertainment Center". OUR VENUES
  • The Sticky Wicket Pub and Restaurant
  • The Maple Room
  • The Rooftop Patio
  • Distrikt
  • The Clubhouse Bar
  • Big Bad Johns
  • The Games Room
  • The Strath Ale, Wine and Spirit Merchants
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