Frontline Supervisor - The Tower & Queens Manor #676 - Jobs in Victoria, BC

Job Description

This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community.We offer a range of benefits including health and dental care, three weeks of vacation time, paid sick time, and a pension plan. We also offer excellent in-house training covering all aspects of working with our clients and other core skills and are committed to providing our staff with a wide range of learning and development opportunities.The Tower and Queens Manor teams value a relationship-based approach to working alongside people who are vulnerably housed. We believe that every interaction matters. We are looking to recruit a Frontline Supervisor who brings an understanding of supporting a dynamic team in a busy environment and has an appreciation of the varying needs of the people we serve.The Frontline Supervisor is a keystone in our team. As a Frontline Supervisor, some of your key duties include: planning and assigning tasks, delegating, monitoring work assignments and staff performance, providing feedback, and ensuring client needs are met. This position ensures proper flow of communication between sites and your supervisor team, and supports follow up with emergency services and others as required. As a Frontline Supervisor you will be responsible for overseeing the frontline operations and safety of the site throughout your scheduled shift.We are looking for an individual that has a proven ability to respectfully supervise assigned tasks and to effectively manage a myriad of tasks and decisions that occur on shift. Someone with the philosophy, energy, and leadership skills to collaborate and succeed. You will also bring sound understanding of the support needs of people struggling with low income and complex health and housing needs. This includes experience working with individuals from diverse backgrounds who face multiple barriers, such as substance use, mental health concerns, low incomes, and negative impacts of colonialism and racism.The successful candidate will lead by example in promoting a culture of health, safety, and well-being of individuals by ensuring that site specific guidelines and all health and safety policies, standards, regulations, and practices are implemented and complied with by program participants, staff, and visitors. Above all we are looking for a motivated, committed individual who has a genuine desire to support people and meet them where they are at.Qualifications

• Degree or certificate in the social services field or the equivalent education and experience.
• Three (3) to Five (5) years of experience in a similar role which includes experience in:
• Direct oversight of the day-to-day operations of the site.
• Performance evaluation including ongoing coaching and feedback.
• Providing direction and delegation of tasks.
• Supporting community/stakeholder relations.
• Experience supervising in a unionized environment.
• High level of professionalism and integrity.

Requirements

• Emergency First Aid with CPR Level C.
• Complete the Ministry of Public Safety and Solicitor General Criminal Record Check.
• Class 5 Drivers Licence with a clear drivers abstract.

Job Information

• Hourly Wage Rate $28.39 – $33.06.
• Work Location 3020 Blanchard St - The Tower & 710 Queens Ave - Queens Manor.
• Work Days Sunday, Monday, Tuesday, and Wednesday.
• Work Time 7:00am to 5:00pm.
• Weekly Hours: 40.
• Union: BCGEU.
• Benefits: Eligible for 100% employer paid benefits. We offer comprehensive extended health and dental plans.
• Job Type Full time - Permanent.

PortabilityCandidate upon hire may be eligible to transfer the hours worked with other Community Social Services Agencies under the Retention and Portability memorandum. Some restrictions may apply.As of November 1, 2021, Cool Aid requires that all its staff are fully vaccinated (7 days past their second dose of vaccine) against COVID-19. If you are offered employment, it will be contingent on you providing proof of vaccination prior to your first day of employment. If proof of vaccination is not provided, the offer of employment will be rescinded.Quick Apply

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