IT Support Analyst - Jobs in Victoria, BC

Job Description

Are you passionate about online games Are you a creative innovator We believe the best games are made by passionate and entrepreneurial people who feel supported in their endeavors. KIXEYE’s aim is to create countless unique experiences that thrill, delight and challenge anyone who loves games.For over a decade KIXEYE has innovated the competitive gaming sector while focusing on innovation, fidelity, and accessibility. Based in Victoria, British Columbia, KIXEYE has constantly and reliably enhanced the user experience with a nuance based attitude that leaves no detail too small to perfect. With our operations head located in Western Canada and our employees across the United States, Australia, Vietnam and Spain, KIXEYE allows the efficiency of streamline systems with the flexibility of global appeal.Benefits and Perks at KIXEYE

• Compensation: We offer a competitive compensation structure
• Health, Dental & Vision Insurance: Good health is essential to your well being. Always look and feel your best at KIXEYE.
• Life & Disability Insurance: If you are ever knocked off your feet, you can rest assured that we’ll have your back.
• PTO / Holidays: You work hard, balance makes for better work. It’s your time off, use it however you want.
• Continuous Improvement: An annual budget to inspire you to pursue learning.
• Work-Life Balance: Flexible working times and places, such as working remotely.
• Dog-Friendly: We love our 4-legged friends — dogs bring joy and excitement to everyday life at the office!
• Cell Phone Plans: All staff have options between different cell phone plans that support them best
• Beautiful headquarters in the heart of Victoria: Situated in the BC’s capital city with stunning downtown harbor views
• Remote work: All staff have the option of working remotely and we offer a WFH stipend to help you get set up at home.
• Company Events: We love engaging our staff in employee team building activities!

KIXEYE is looking for an IT Support Analyst, to provide company-wide helpdesk support. The ideal candidate for this position not only has an understanding of IT endpoints, networks andinfrastructure, but also has a strong focus on providing outstanding customer service and support in a timely manner.What you get to do every day:

• Provide amazing helpdesk support for our global operation
• Handle end-user requests, troubleshoot issues with hardware, software, applications and networking
• Assist with our software and hardware purchase and renewal process. Including, but not limited to, AD/Azure AD & Microsoft Licensing Management
• User administration of Google Apps, Jira, Slack, and other cloud services
• Assist with the employee on-boarding process with a keen eye towards process improvements
• Deploy new computers, migrate users to new hardware, upgrade hard drives, memory, etc.
• Continually document and improve systems, process and IT policies
• Prioritize tasks and work independently, while closely collaborating on broader IT projects
• Provide on-call support when needed

What is needed for the role:

• Outstanding interpersonal skills, including strong verbal and written communication skills
• Excellent problem solving skills in order to diagnose, evaluate and resolve issues
• Experience providing desktop support to users in a heterogeneous network
• Hands-on Windows & Mac OS X troubleshooting experience
• Ability to work on multiple projects at once
• Appropriate certifications a plus

What you bring to the role:

• A passion for gaming (preferably ours) and highly creative environments
• Excellent communication skills
• 3+ years of relevant experience
• Knowledge of infrastructure systems, including networks, storage and servers
• Ability to work to project milestones and production deadlines
• Availability for on-call support
• A fantastic attitude and mental flexibility
• A singular passion for doing outstanding work
• The ability to cope with changing priorities

It would be great (but not mandatory) if you have:

• Experience working in a global IT organization, providing remote support
• Knowledge of InTune & JAMF is a big plus
• Experience with automation via scripting (language of your choice)

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