Parking Review Representative - Jobs in Victoria, BC

Job Description

Competition #23/111Internal/External PostingClosing date: May 2, 2023Parking Review Representative (Regular Part Time)Finance DepartmentPOSITION FUNCTION:Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.KEY DUTIES:Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters. Assist the public with monthly parking applications and explain parking review process. Adjust or cancel fines and refund as authorized.Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted. Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision. Provide additional in-person support related to parking services, at the Public Service Centre.Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator.Perform related duties where qualified.INDEPENDENCE:Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion.Deviations from policy, procedure or standard practice are referred to supervisor.WORKING CONDITIONSPhysical Effort:Sit with arms unsupported while keyboarding. (frequent)Touch keying on a calculator. (occasional)Mental Effort:Deal with complaints and negative comments. (frequent)Visual/Auditory Effort:Focus on a variety of source data and a computer screen for short periods. (frequent)Work Environment:OfficeKEY SKILLS AND ABILITIESCommunications and customer service skills.Writing in plain language.Diplomacy when dealing with customers and enquires.Organize and prioritize work.Understand and apply the principles of office administration and payment processing.Working level operation of current City word processing, excel and related specialty software.Interpret and explain bylaws and regulations related to parking.Use standard office equipment.Maintain accurate records.Establish and maintain effective working relationships.Deal effectively with public and outside agencies.QUALIFICATIONSFormal Education, Training and Occupational Certification:High school graduation.Experience:Three (3) years of customer service and administrative experience or an equivalent combination of education and experience.OTHER: May be requested to substitute in a more senior position.Work schedule: Tuesday - Saturday, 4:00pm – 8:00pm, 20 hour work week$36.55 per hour, Pay Grade 9Job Code #4372This is a CUPE Local 50 PositionTo apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.If you require assistance, please email us at [email protected]Quick Apply

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