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| Job Location | Victoria, BC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Following two promotions within our reservations department, Hotel Grand Pacific is seeking a hospitality enthusiast to join us on a temporary contract and provide excellent service to prospective and repeat guests. A proud member of the Preferred Hotels & Resorts collection, Hotel Grand Pacific is located on Victoria’s beautiful inner harbour, on the traditional territories of the Lekwungen Peoples. If you have sales or customer service experience within the hotel or tourism industry and are confident with computers, we encourage you to apply.Hours will vary between morning and evening shifts.Contract will run from May 1st until October 31st, with the possibility of extension depending on operational needs.Duties:· Operate the switchboard and efficiently handle all incoming calls while following Hotel security protocols· Respond to guest email inquiries in a professional and timely manner· Create guest reservations and ensure booking preferences are met· Maximize hotel occupancy and average daily rate using effective sales skills· Exceed guest expectations and minimize inconveniences through delivery of exceptional serviceWhat We’re Looking for:· 1 year of experience in hotel reservations or sales within the tourism industry· Advanced proficiency in Microsoft Office (Word, Outlook, and Excel)· Typing speed of 50 wpm· Professional, friendly, and clear phone manner· Excellent written communication skills· Able to multitask and maintain constant concentration and attention to detail· Dependable team player with a positive attitude and great work ethic· Flexible to work any shifts as business levels dictate· Post-secondary training in Hospitality Management an asset but not required.Why Choose Us· A professional and supportive work environment with a high regard for employee safety· Discounted onsite parking· Excellent employee meal program· Discounted membership for our gorgeous Victoria Athletic Club· Discounts in our Courtyard Café and FATHOM Restaurant· Friends and family hotel rate· Treat days and social events· Employee referral and recognition program· Excellent extended benefits available upon reaching qualifying hours· We are an equal opportunities employer and value diversity and inclusion in our team*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*Job Types: Full-time, Fixed term contractContract length: 6 monthsSalary: $22.21 per hourBenefits: