Store Manager - Victoria (View Royal) - Jobs in Victoria, BC

Job Description

Are you ready to join Canadas most-shopped general merchandise retailer, with over 500 stores from coast to coastCanadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.Summary:The Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience and retail execution. This role involves a close working relationship with the Dealer, General Manager and Department Managers.Main Responsibilities and Tasks:

• Accountable for leading store staff and working with corporate staff to transform the store into a new updated operation for the retail market
• Understanding of modules/POGs, Floor Plans, Merchandising
• Plans, organizes, delegates and follows up on work and projects on the retail floor
• Ensures training and development of retail floor staff
• Accountable for achieving sales goals, productivity and customer experience targets set by the Associate Dealer
• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
• Leads by example by consistently delivering an excellent customer experience.
• Provides a strong floor presence and interacts regularly with customers to assess customer experience.
• Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it

Requirements:

• Leadership and senior managerial experience in the retail or similar industry.
• Excellent knowledge and understanding of retail and financial principles.
• Excellent knowledge of market trends and competition in the retail and automotive service industry.
• Proven track record in retail sales, retail execution and operations in a management role is required.
• Ability to understand and operate POS and inventory computer systems is considered an asset.
• Experience in a Canadian Tire store is considered an asset.
• Strong orientation towards customer service excellence.
• Entrepreneurial and results-oriented individuals who possess solid organizational skills.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on teams activities and projects.
• Proactive problem-solving skills and ability to make ambiguous decisions.
• Ability to multitask, adapt and cope with challenging situations.

More about the position:Potential Career Opportunities

• Next levels: General Manager and Associate Dealer.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• Scholarships
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Employment Verifications
• Criminal Background Check
• Credit Check

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