Vice President, Client Relations - Jobs in Victoria, BC

Job Description

The Role: As our VP of Client Relations, you will be nurturing our client relations ensuing client satisfaction and quality delivery on the services we provide. You are a critical member of the senior leadership team, working closely with our VP of Public Sector Sales and VP of Private Sector Sales to attract and retain our clients. This role is a hands-on leadership role, with the opportunity to bring on/hire a team in the near future.*The day-to-day: *

• Participates and contributes as a member of the Senior Leadership team to provide input into and then executing upon the strategic plan
• Hands-on with all areas of client relations - developing detailed client plans to meet retention and growth objectives for each client relationship including organizing and attending in-person client events
• Developing the team and establish organization wide processes for account management & customer satisfaction
• Maintaining and fostering relationships with government agencies and private sector customers across North America with primary focus in British Columbia
• Accountable for existing customer growth and building relationships across departments - negotiating renewals, expanding our reach, and surfacing new ideas to our customers
• Support new business development within existing customers
• Manage existing accounts, account plans, and serving as a point of first contact for AOT’s clients
• Facilitates meetings and working sessions that leverage the Agile practice management program/ tools and techniques to foster adoption
• Assists in the development of strategic plans
• Identify potential opportunities and inform the sales team to follow up
• Educate and inform clients about the company’s products and services
• Attend to client complaints and resolve issues promptly
• Work with internal departments to ensure the company meets clients’ expectations
• Work closely with AOT technical delivery team and prepare weekly status reports for AOT management and clients on projects where needed
• Attend and participate in meetups, conferences, and other industry events

What you have:

• Bachelors degree
• Previous senior management experience where you were responsible for independently managing clients
• A background in working within the IT sector
• Prior proven experience working as a Sr. Account Executive/Manager in a service or product based organization
• Ability to prioritize tasks to align with deadlines
• High degree of interpersonal and communication skills
• Self-motivated and able to work in a dynamic environment

Itd be even cooler if you had:

• Experience working with the Public Sector
• Software project delivery or management experience

Some of our perks:

• A culture of innovation, diversity, and inclusivity!
• 16 days of paid time off to start and increasing as time goes on!
• 5 paid sick days - take care of yourself or your family
• Competitive health benefits right from the start.
• Flexible work schedule - work when you can.
• Remote work/ Travel & work
• Brand new laptops and other equipment that allows you to work from home comfortably!
• A professional development budget with many opportunities for training & career growth.
• Fun Company Events!
• Celebrations - Lunch is on us for your Birthday & Work Anniversary!
• RRSP Matching - we want to help you plan for the future!

About AOT Technologies: AOT Technologies is an award-winning, Victoria based IT Consulting company that specializes in application integration and analytics. We work with various government entities, large enterprises, and start-ups to build world class software. Our flagship product is formsflow.ai which is a free and open-source software that empowers our clients to serve people better.We are proud of our inclusive workplace, coaching culture, and the expertise we provide. AOT Technologies is Great Place to Work Certified™, awarded as one of the Best Workplaces™ in British Columbia, and the recipient of the Maclean’s Growth 500 award.*We thank you for your interest in joining AOT Technologies! While we welcome all applicants, only those who are selected for an interview will be contacted.*_Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status._Job Type: Full-timeQuick Apply

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