Video Monitoring Operator - Jobs in Victoria, British Columbia, V8X 2T3

Job Description

Join Commissionaires!Our focus is on our customers and our team members.As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, healthamp; dental benefits, RRSP contributions, employee recognition programs, and more.Be part of a great team where your contribution is recognized.We offer opportunities to service a range of different customers.If interested in advancement, there is plenty of opportunity.We are a dedicated equal opportunity employer with both structured and flexible shifts available across Vancouver Island and into the Yukon to suit every lifestyle – student, parent, night owl, you name it!As one of Canada #39;s leading security organizations, our security professionals keep airports, schools, government facilities, and other commercial enterprises safe. We also work with police departments and municipalities to help in keeping Canadians safe.Make a difference!Role: Video Monitoring OperatorLocation: Security Operations Centre- Divisional Office- Victoria- HQ- 928 Cloverdale- VictoriaShifts:

• Friday 16:00 - 00:00
• Saturday 16:00 - 00:00
• Tuesday 00:00 - 08:00
• Wednesday 00:00 - 08:00

Reports to: Live Video Monitoring Team Leader, Client Service Manager Wage: $23.25 per hour. Advancement to $25.25 once experience threshold met. Plus RSPAs a Video Monitoring Operator, you #39;ll find yourself at the heart of our commitment to safety and security:

• Be the first line of defense, responding to intrusion alarms promptly using our Video Management Software (VMS) and established procedures
• Deliver audio warnings to intruders; preventing crime before it takes place
• Keep impeccable records of alarm events and actions taken in our monitoring software, ensuring clarity and accuracy
• Execute accurate and timely dispatching of calls to the right emergency contacts as specified by our clients
• Verify the functionality of customer hardware using our Video Management Software (VMS) and promptly report any equipment issues to management
• Be ready to tackle other affiliated duties as needed, offering variety and growth

REQUIRED QUALIFICATIONS:

• Available to work flexible shifts when necessary (evening, overnight, weekend and/or statutory holiday shifts)
• Available to work on a rotating schedule
• Minimum High School Diploma
• Fluent in English, written and spoken. Multilingual an asset but not necessary.
• Must have excellent written communication skills as well as a professional phone manner
• Excellent customer service skills required with the ability to resolve conflict and problems
• Be able to manage difficult customer situations
• Experience in the security industry is an asset
• Critical thinking, self-motivation, and time management skills
• Ability to operate individually as well as in a team
• Strong computer skills, with an ability to learn new software programs quickly
• Prior experience with Microsoft Windows, Microsoft Office, Outlook, Excel, Word an asset
• Must be punctual
• Must have or be willing to complete Basic Security Training (BST)
• Must pass a criminal background check and obtain a Government of British Columbia Guard License
• Must be legally entitled to work in Canada
• Must be able to obtain a Federal Security Clearance
• Must be seeking a long term opportunity with potential for advancement

BENEFITS AND PERKS:

• Free and paid training programs
• Opportunities for advancement
• Exclusive partnership rates with BMO, Bell, and Hero Travel program
• Recognition and reward programs
• Extended health, dental, and vision coverage
• Free uniform and dry-cleaning reimbursement
• Safety boot reimbursement and PPE provided (as applicable)
• RRSP contributions
• Referral bonuses
• And more!

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