Virtual Service Diagnostic Specialist (m/w/d) - Vienna - Jobs in Vienna

Job Description

At Tesla, our Central Diagnostic Specialistscreate an industry-leading experience for our owners. They constitute Tesla #39;s front line and are our brand ambassadors, supporting our mission to accelerate the world #39;s transition to sustainable energy. By remotely diagnosing concerns before each vehicle arrives for service, we put our owners back behind the wheel as quickly as possible.We #39;ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. In many cases the Central Diagnostic Specialist is able to perform an over the air resolution and prevent service visits entirely. With this expertise and decisions during the diagnosis process, you will affect every aspect of the visit and the experience that our owners have with Tesla Service. Central Diagnostic Specialists will receive a combination of training programs and an ongoing training on the job.To succeed at Tesla, you must be an energetic and empowering team player, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences.We offer:

• Continuous training and further education to assist you in advancing your skills and career.
• The opportunity to work with innovative technology, advanced tools, and software.
• A dynamic and fast-paced work environment where collaboration, ongoing learning, and participation are the keys to success.
• Competitive salary.
• Corporate benefits.
• Optional Tesla stock package or cash award, and more.
• Work in a team of Central Diagnostic Specialists Work to interpret customer concerns and to perform accurate and timely diagnosis, recommend a repair plan for either the Service Centers or Mobile Team, or prevent a service visit by remotely resolving a concern via customer education or over-the-air solutions.
• Provide the highest level of Customer Experience, collaborate with Central Preparation Advisors, with local Service Centers (Front of House), Tesla Support and Sales, Serviceamp; Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA.
• Collaborate with fellow Technicians to provide solutions to highly complex and technically sophisticated issues and problems, while understanding the implications of your work.
• Ensure that the diagnosis results and on-site repair plans are correctly documented and understandable.
• Support for the escalation of repairs via the various tools available ensuring feedback to the relevant engineering/production departments; creating toolbox sessions with exact work instructions.
• Demonstrate an excellent understanding of all Tesla vehicle systems and subsystems.
• Accurately document customer concerns, interactions and data into our systems and ability to finalize invoicing and payments.
• Collaborate and support fellow technician / service advisors to improve knowledge sharing and achieve highest quality work in the most efficient manner possible; receive and discuss feedback for continuous improvement and to maintain a high quality of diagnostics performed.
• Participate to trainings on a regular basis and connect closely with technical teams to master the latest product information, theory of operations, and ensure efficiency with the latest diagnostic tooling.
• Drive Customer Satisfaction metrics by meeting and exceeding individual KPI targets.
• Ability to work on additional responsibilities, as assigned, to meet business needs.
• A completed apprenticeship as an automotive mechatronics technician or, Informatic Trainee with great interest in the EV sector and its products.
• More than two years of work experience in the automotive industry, and relevant work experience in after-sales customer management is preferred.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Knowledge of Linux / Ubuntu is preferred.
• Ability to partner with various teams across the organization to share critical information gathered and share best practices to help improve our products and overall cCustomer eExperience.
• Good knowledge of methods, techniques, parts, tools and materials used in the maintenance, repair of vehicles.
• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services.
• Demonstrable ability to learn and adapt to change while delivering exceptional.
• Motivation to work in a high-paced, dynamic environment that constantly evolves to incorporate new technology and methods.
• Fluency in speaking/writing English is preferred.
• Proficient knowledge of relevant IT Systems.
• Experience in the workshop in the use of all tools and platforms.
• Act as a skilled specialist, complete tasks in resourceful and effective ways.
• Clear logic and attention to details, especially the accuracy of system operation and data information.
• Established ability to be self-directed and work independently, with strong organization and documentation skills.
• Proven ability to work and communicate effectively with her/his team and peers across the organization.

For this position, we offer an annual gross minimum salary of EUR 48,000 based on the aforementioned job requirements for full-time employment. Relevant professional experience and qualifications will be additionally taken into account. Furthermore, we provide either the Tesla stock package or our Cash Award as optional benefits.