*Bilingual Customer Service Representative - Jobs in Waterloo, Ontario, Canada, N2J 4C6

Job Description

Bilingual Customer Service Representative Start date: October 20, 202525 hybrid bilingual customer service positions are available in the insurance industry, with opportunities to support clients across Canada via phone, email, and chat. This is a full-time role with rotating shifts, offering career growth, a supportive team culture, and a mix of in-office and remote work. Ideal for client-focused, tech-savvy professionals who thrive in dynamic environments.What is in it for you:• Hourly salary of $24.35, based on experience.• 6-month contract with the potential for permanent employment.• Full-time position: 37.50 hours per week.• Weekday schedule, rotating shifts between 8:00 am – 8:00 pm EST.• Hybrid – 3 days onsite (Tuesday to Thursday), 2 days remote.Responsibilities:• Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.• Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.• Troubleshoot plan member system issues and respond to plan-related queries.• Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.• Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.• Rotate through varying shifts within operating hours to support clients across Canada.• Maintain a high standard of professionalism, empathy, and client service in all interactions.What you will need to succeed:• High school diploma or equivalent (College or University considered an asset).• Bilingual in French and English to effectively support clients across Canada in both official languages• Strong communication and interpersonal skills with the ability to remain professional and calm in a fast-paced environment.• 1+ year of experience in customer service (contact center, retail, or service industry).• Proficiency with Microsoft Suite (Teams, Outlook, Excel) and ability to learn new systems quickly.• Attention to detail and strong problem-solving skills.• Ability to adapt to changing priorities and manage multiple tasks simultaneously.• Self-motivated with a commitment to personal and career growth.• Team-oriented with strong collaboration skills.• Previous experience in group benefits or insurance is an asset.• Experience in a high-volume contact center environment is an asset.• Knowledge of Salesforce is an asset.• Experience with AWD Imaging Systems is an asset.Why Recruit ActionRecruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# MFCJP00015453