Inside Feed Sales Representative - Jobs in Westlock, AB

Job Description

POSITION SUMMARY: Reporting to the Sales Manager, the Inside Feed Sales Representative will support the growth of our bulk and bagged feed business at the Westlock mill location by providing a value-added customer experience to our walk-in and call-in customers. The Inside Sales Representative is expected to conduct all matters in a manner consistent with the company’s Corporate Values of Innovation, Caring, Capable, and Collaborative.KEY RESPONSIBILITIES:

• Build positive relationships with new and existing customers at the Westlock mill location; ensuring all communications are friendly, positive, and professional.
• Providing clear and effective feeding solutions and recommendations for our walk-in and call-in feed customers; while leveraging the sales and nutrition team members for support as needed.
• Manage the consultant-based business and transactions with support from the sales manager as required
• Facilitate prompt and effective business process support so customer needs are met in a timely fashion.
• Work with the Retail store team processing sales transactions, taking phone calls, greeting customers, and answering customer questions as required.
• Contribute ideas on ways to grow our feed business, enhance the customer buying experience, and ultimately leading to top-line growth at The Westlock Millstore.
• Listen effectively to understand customer needs and work towards developing solutions for them.
• Collaborate with other departments and build positive relationships with colleagues to drive customer satisfaction.
• Follow Customer Service procedures ensuring compliance with CFIA and HACCP guidelines.
• Perform other duties as required.

QUALIFICATIONS:

• Ideal candidate has a post-secondary education and/or experience in the agricultural livestock industry in a customer service or sales environment; familiar with our livestock producer customer-base.
• Looking for an individual with excellent relationship building and interpersonal skills.
• Demonstrated ability to solve both routine and complex problems and exhibits initiative for quality and superior customer service.
• Can work collaboratively as part of a team environment and work with minimal supervision.
• Collaborative, respectful, innovative, self-motivated, high-level of integrity, and strong work-ethic.
• Strong focus on continuous improvement and is coachable.
• Excellent written and interpersonal communication skills
• CFIA and HACCP knowledge an asset but not required.
• Works well under pressure and can respond quickly and positively in a dynamic and changing environment
• Computer proficiency with the entire MS Office Suite.
• Experience and comfort in using Point of Sale systems considered an asset but not required.
• Ability to multi-task, quickly prioritize individual responsibilities, work in a fast-paced environment, and effectively manage time under tight deadlines.
• Passionate about your career, the feed and livestock industry, and shares our value to Feed the Future!

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