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Front Office Night Manager - Jobs in Whistler, British Columbia

FAIRMONT
Job LocationWhistler, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionFront Office Night ManagerProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotelsamp; Resorts. Showcase your interpersonal strengths as Night Manager where you will lead, train, and recognize your team in support of exceptional guest service! Salary Range: $65,000 - $69,000 gross annually, based on previous experience and educationThis is a full-time, permanent position, beginning in August 2025.Job Duties Include:

  • Familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit.
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Be knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas
  • Conducts and coordinates timely reviews for the overnight team
  • Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
  • Complete end-of-day reports, and balance day accounts for the Accounting department
  • Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
  • Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently

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