Group Billing & Conference Services Coordinator - Jobs in Whistler, BC

Job Description

WHY WORK FOR HILTON WHISTLER RESORT & SPAThe Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities.As a full-time team member you will receive the following benefits:

• Staff Accommodation
• Life and Leisure Program
• Extended Health Benefits
• Pension Plans
• Free Meals
• Free On-Site Staff Parking
• 50% Discount at Cinnamon Bear Bar & Grille
• Tuition Reimbursement Plans
• An Unbelievable Hilton Team Member Travel Program!

PURPOSEUnder the direction and supervision of the Director of Sales & Marketing, the Group Billing & Conference Services Coordinator is responsible for supporting the Conference Services and Sales department to maximize revenue; and working collaboratively to support the reservations office with group billing and accounts to achieve and maximize operational efficiency and customer satisfaction with timely and effective communication.QUALIFICATIONS

• High School Diploma or equivalent required.
• A minimum of 1 year accounting experience
• A minimum of 1 year experience with reservation and/or front desk in a hotel environment
• Previous customer service in a fast-paced environment meeting and exceeding guest expectations
• Excellent time management skills to achieve reporting deadlinesDetailed oriented
• Excellent problem resolution skills operating in a “win-win” fashion for guests
• Excellent communication skills: able to listen, understand, clarify, and confirm
• Excellent Telephone demeanor, professional, courteous and polite
• Great administration skills – writing, filing, tracking, organizing, phone etiquette.
• High aptitude with computer including proficient use of Microsoft Word, Excel, and Outlook
• Knowledge of property management systems, OnQ and Delphi.fdc
• Able to multi-task and remain organized and professional
• Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
• Ability to work independently as well as in a team environment
• Be supportive of creativity and innovation, and be willing to openly embrace change
• Able to work in a cubicle/desk set-up, sitting down for majority of an 8 hour shift
• Flexibility with scheduling allowing for nights, weekends and holiday work as well as possible overtime
• Outgoing, friendly and positive
• Absolutely punctual and professional
• Great knowledge of Whistler area and the property

PRIMARY DUTIES

• Working closely with both the Conference Services Manager and Tour Coordinator for upcoming invoices required.
• Utilizing both OnQ R&I and Delphi.fdc to create invoices and process payments for upcoming Group and Wholesale bookings.
• Work with Accounts Receivable team to ensure timely and accurate billing of Group and Wholesale accounts.
• Assists the Conference Services Manager and Tour Coordinator with group tasks as needed.
• Assists and supports the Reservations Manager and the team with any initiatives required to ensure the ongoing success of the hotel.
• Assists other office staff during periods of absence and down time.
• Respond to guest requests in a friendly and professional manner. While always focusing on guest satisfaction
• Provides a professional image at all times through appearance and dress
• Resolve work-related problems and prepare and submit progress and other reports.
• Follows company policies and procedures including hotel safe work procedures and policy
• Other duties as assigned by supervisor or management

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