Guest Service Agent - Jobs in Whistler, BC

Job Description

****$1000 SIGNING BONUS OPPORTUNITY**** (paid in 2 parts)Why VacasaWe started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, and thrive in a rapid-growth environment.Why Operations at VacasaWe live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.What were looking forVacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes in Whistler, BC.What youll do

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Verify unit availability to assist with scheduling vendor or realtor visits
• Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Build and maintain business relationships and open lines of communication with other internal support teams

The skills youll need

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures

Work environment and physical demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed, shifts varied between 7 AM and 11 PM
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

• $22 CAD/hr
• $1000 Signing Bonus (paid in 2 parts)

What youll get

• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment youll need to be successful
• Great colleagues and culture, monthly socials
• $1000 Signing Bonus (paid in 2 parts)

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid drivers license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.An offer of employment for this role will be contingent upon the successful completion of a background check.Quick Apply

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