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Guest Services Manager - Jobs in Whistler, BC

Ziptrek
Job LocationWhistler, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Role SummaryThe Guest Services Manager ensures that all aspects of the Guest Services department are running smoothly, efficiently and that operational improvements are being identified and implemented to ensure continuous growth. The Guest Services Manager is the keeper of our service and sales culture, leading teams tasked with creating lasting first impressions and loyal customers. A key player in driving walk-in, email, and phone reservations and maximizing video and merchandise revenue.What we’re looking for:

  • 2 + years of management experience in Guest Services, Reservations, or similar role
  • Software proficiency: reservations systems, Google Workplace, project management tools, etc.
  • Leadership skills along with the ability to motivate a team into high performance.
  • Guest experience & sales mindset.
  • Aptitude for decision-making and problem-solving in a high-stress environment.
  • Strong sense of responsibility and a professional presentation.
  • Results-focused, with a high degree of accuracy and time management.
  • Ability to work productively and effectively with other managers and outside professionals.
  • Previous experience in the Travel and Tourism Industry is an asset.
  • Available and willing to work in peak periods (weekends, holidays).
Main Duties
  • Participate in departmental budget, recruitment, and planning initiatives.
  • Oversee the scheduling of the guest services team.
  • Manage the growth of the guest services team.
  • Ensure all guests and external partners receive the highest level of service with every Ziptrek experience.
  • Manage day-to-day tour operations including overseeing check-ins and in-season logistics, assisting sales with group logistics (lead up & day-of).
  • Develop, implement and manage merchandise and video sales programs.
  • Lead weekly 1 on 1’s with Guest Services Supervisors and Agents, manage mentor groups & deliver performance reviews of all direct and indirect reports.
  • Deliver technical and soft skills training for the GS team, ensuring the company has qualified successors for future growth.
  • Create/update departmental training programs.
  • Attend weekly Business Unit Meeting to discuss revenue forecast, results, groups, and operational requirements.
  • Collaborate with the Course Manager to optimize daily and weekly staff schedules.
Compensation, Perks and Benefits
  • Year-round, full-time salaried position with a competitive salary
  • 9-day fortnight work schedule (3-day ‘weekend’, every other week!)
  • Extended health benefits
  • Recreation and wellness allowance
  • Training and development allowance
  • Discounts and pro deals with local restaurants, clothing, and equipment partners
  • Cell phone allowance
We are a guest-focused business that is seasonal in nature, so during peak times we may call on our team to get outside and do whatever it takes to deliver the experience we are renowned for.The deadline for applications is December 31st, 2022Quick Apply
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