Guest Services Supervisor- Worldmark Whistler Sundance Resort - Jobs in Whistler, BC

Job Description

Put the World on VacationAt Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.How You’ll ShineAs a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front- and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operationsProvide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your teamEnsure daily checklist duties and tasks are fully completed with follow-up communicationsMaintain room inventory accurately and efficientlyAdminister schedule adjustments that satisfy all guest, associate, and financial requirementsMaintain positive customer and associate relationships through meaningful associate, guest, and owner interactionProvide hands-on training, development, and coaching for technical and soft skills customer service approachesSupport customer service standards that exceed guest expectations and directly communicate reservation flag informationHow You’ll Be RewardedMedical, Dental, and Vision InsuranceDiscounted Hotel & Resort StaysEmployee Stock Purchase ProgramTuition Reimbursement401K Retirement Savings with Company MatchWhat You’ll BringHigh school diploma or equivalentTwo years of post-high school education or equivalent experienceValid driver’s licenseCPR certification (preferred)Basic understanding of resort financialsDemonstrated ability to work under pressureBasic leadership skills with ability to coach, mentor, and train staffExcellent verbal and written communication skillsExcellent hospitality service skillsAttention to detailWorking knowledge of various computer software programsBasic working knowledge of property management systemsWorking knowledge of company reporting and associate timekeeping systemsComprehension and literacy for analyzing reportsTwo years of supervisory experience or managementTwo years of hotel, timeshare or hospitality service experienceA Place for EveryoneHospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.Quick Apply

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