Housekeeping Supervisor - Jobs in Whistler, BC

Job Description

Join Our TeamJoin our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Housekeeping Supervisor. This position reports to the Director of Housekeeping and Housekeeping Manager, is responsible for managing the operation of the Housekeeping and Laundry operation of the hotelOur work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!The LocationBe ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top ratedFour Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.Our guest rooms are spacious, beautifully re-styled in December, 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler – a secluded retreat, just an hour and a half away from the international destination of Vancouver.In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, a craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.The Role - OverviewThe Housekeeping Supervisor works hand in hand with the Housekeeping leadership team to ensure a high level of cleanliness hotel wide. The position oversees the employees in the Housekeeping and Laundry team, including the development and engagement of the team. This is a pivotal role in the Resort that is ideally suited to an experienced hospitality professional looking to develop their career.The following in a list of duties, it is not all-inclusive and should only be used as an overview of the actual responsibility.

• Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel

• Assist the Housekeeping leaders on the daily management of the department
• Lead the department in the absence of the Director of Housekeeping or Housekeeping Manager
• Schedule the Housekeeping team to provide maximum service to guests within budgeted guidelines
• Train and supervise the Housekeeping team in the performance of their duties
• Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant.
• Additional tasks or projects as assigned by hotel management.
• Conduct performance evaluations and discipline employees when needed
• Communicate closely with the Night auditor and Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
• Review daily arrivals to ensure proper handling of V.I.P.s and Return Guests, groups, etc. and to escort V.I.P.s and Return Guests to their rooms
• Schedule work to be done daily
• Monitor each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, bring employee back to room and coaches the employee on how to correct the deficiency
• Coordinate work orders in assigned section
• Follow up to be sure work is completed
• Release checkout rooms to be sold
• Monitor the performance of House Attendants
• Assure that there are sufficient supplies on the guest floors
• Check cleanliness of guest corridors, stairwells, elevators and Linen Closets
• Inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
• Complete evening Housekeeping report and follow-up on discrepancies
• Assist other departments as required in resolving problems
• Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
• Respond properly in any hotel emergency or safety situation
• Perform other tasks or projects as assigned by hotel management

Applicants will be a willing team player, comfortable with computer systems including Opera, Microsoft Office and HOTSOS and is willing to accept assignments on as need basis, in order to promote team work.Qualifications & Experience

• At least 2 years’ experience in the same role, ideally in a luxury hotel or residence environment.
• Previous experience developing and managing a team.
• Strong command of the English language
• A working knowledge of hotel systems and operations.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.About Four Seasons Hotels & ResortsFour Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.What’s in it for you

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;
• Complimentary meal per shift in our employee dining room,
• Retirement plan with employer contribution;
• Paid time off; vacation days and additional floating holidays per year;
• Excellent training and development program;
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

Learn more about what it’s like to work for Four Seasons:http://jobs.fourseasons.comhttps://www.linkedin.com/company/four-seasons-hotels-and-resortshttps://www.youtube.com/watchv=lzq78MIkT2s&t=3sLearn more about Four Seasons Whistler on Social Media:Instagram: @FSWhistlerTwitter: @FSWhistlerFacebook: https://www.facebook.com/FourSeasonsResortWhistler/We look forward to receiving your application!

• Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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