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Job Location | White Rock, BC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Temporary Full-Time - 8 months (35 hours per week)The City of White Rock is proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams and a more vibrant community starts with you!. The City is a boutique, ocean-side community of 20,000 citizens known for its sunny weather, expansive beach, historic pier, delightful restaurants, and strong sense of community.The Financial Services Department seeks an individual with outstanding customer service and interpersonal skills to join their team of Customer Service Representatives on a temporary full-time basis. Reporting to the Manager, Revenue Services, you will provide a variety of clerical support services including receiving, recording, balancing and processing receipts for a variety of City accounts, operating the central switchboard, calculating, processing and collecting parking by-law infractions, and providing general reception and administrative support. In this position you will provide factual information to the public relative to all kinds of city charges, including property taxes, utilities, dog and business licensing, parking decals and tickets and other municipal matters. You will be responsible for providing customer service in a professional and courteous manner, including dealing with upset or angry customers and handling customer complaints with a considerable amount of judgement to mitigate escalation of issues to senior levels of the organization. Other job duties will include managing the City’s general email account, processing payments for a variety of accounts, performing various account reconciliations, assisting in the processing of property taxes, processing parking bylaw violations, maintaining a variety of departmental records, files and accounts, and performing other routine clerical tasks.Requirements: