Housekeeping Room Attendant - Jobs in Yarmouth, NS

Job Description

Housekeeping/Room AttendantStart Your Journey with Us At the Best Western Mermaid Yarmouth, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all weve got - on property and off. When guests stay with us, its not just a room with a bed that theyre buying. Its an experience. Were looking for someone who is ready to go beyond in everything they do.You, as a valued member of the Best Western Mermaid Yarmouth Team, are the type of individual who never settles for the status quo, but continually searches for innovative ways to improve the guest experience. You take the same pride in welcoming and serving a guest of the Hotel as you would someone in your own home and understand that a warm, caring, family environment is only supported by true hospitality professionals who not only understand that “anything is possible”, but also have the creativity to make the impossible happen.Job Summary The impact youll make: When a guest walks into any of our rooms - imagine that first look around they take. Followed by that sigh of relief because theyve arrived to their home away from home, be it for a night or a week, and its perfect. Everything is exactly in its place.

• Crisp, pressed linens.
• Perfectly placed pillows.
• A sparkling mirror.

Every detail adding up to an experience our guests feel great about because they know theyre in good hands while staying with us. Thats the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.Job Description Department: Housekeeping JobTitle: Housekeeper/Room AttendantReports To: Head HousekeeperFull Time OR Part TimeWage: $14.50/hourWhat were looking for

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• A warm, people-oriented demeanor
• A team-first attitude; demonstrated strong team, and communication skills are essential.
• Highly detail oriented, exceptional organizational skills and able to handle competing priorities.
• Advanced knowledge of cleaning products, implements and practices an asset
• Willingness to maintain confidentiality
• Reliable mode of transportation required
• Proven experience as a cleaner or housekeeper an advantage
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly and ensure a high level of customer service is performed at all times
• Prioritization and time management skills
• Working quickly without compromising quality
• Willingness to learn new cleaning methods and how to use various pieces of equipment
• Ability to adapt to different situations
• Ability to change work processes to accommodate customer needs
• Ability to Take Criticism
• Listening Skills to make sure that they are meeting the needs of their clients for cleanliness and sanitation standards
• Reliability
• Flexible schedule; shift work is expected including evenings and weekends if needed.
• Ability to take ownership of duties
• Mobility and dexterity to make beds; dust all room surfaces; clean toilets, mirrors, and bathtubs.
• Must be able to move 30 pounds

What youll do

• Replace guest amenities and supplies in rooms
• Make beds and fold sheets
• Remove trash, dirty linens and room service items
• Straighten desk items, furniture and appliances
• Dust, polish and remove marks from walls and furnishings
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Deal with reasonable complaints/requests with professionalism and patience
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
• Washing windows
• Sweeping/vacuuming, polishing, and mopping hard floors
• Sorting, washing, loading, and unloading laundry; perform laundry duties as necessary
• Cleaning mirrors and other glass surfaces
• Emptying trash receptacles and disposing of waste
• Clean coffee/tea makers, refrigerators and microwave ovens
• Steaming and cleaning draperies
• Washing blinds
• Ensuring that all vital information is passed on to the Housekeeping Supervisor, i.e. room damage, lost and found, routine maintenance, etc.
• Is knowledgeable about different room amenities and all hotel services and amenities.
• Stock and maintain housekeeping supply rooms
• Greet and assist guests with requests and questions as necessary
• Stay apprised of hotel promotions, guest arrivals and departures, and department policy and procedures.
• Gives personal attention, takes personal responsibility and uses teamwork when providing customer service.
• Maintain complete knowledge of and comply with departmental policies, services, procedures and standards.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• All other duties as assigned that will assist and support the mandate of the Hotel and its ongoing success.

Typical Working Conditions:

• Indoor and outdoor.
• Use of cleaning chemicals, consistent physical activity as outlined below.
• Typical Equipment Used:
• Fully-stocked housekeeping cart, vacuum cleaner, duster, lint roller, mop, cleaning chemicals and abrasives
• Essential Physical Tasks Specialized Demands:
• Frequently (34%-66% of the time)
• Occasionally (1%-33% if of the time)
• Rarely (less than 1 hour per week)
• Lifting:
• Fewer than 10 pounds frequently
• 11-50 pounds frequently
• 51+ rarely
• Pushing/Pulling 10-20 pounds, frequently 21-100 pounds
• Twisting/Turning Reaching over shoulder frequently
• Reaching over head and reaching outward frequently,
• Squatting, kneeling, crawling, climbing frequently
• Walking on normal, uneven or slippery surfaces frequently

Acknowledgment: This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or nonessential requirement at any time with or without notice.Job Types: Full-time, Part-timePart-time hours: 20-40 per weekSalary: From $14.50 per hourSchedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In personQuick Apply

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