Senior Performance Manager - Jobs in York, Ontario

Job Description

Job DescriptionAbout the roleLocation: Work from home office with regional travel requirements. Home office must be based within close proximity to Peel or York regions.Travel Expectations: Regular (weekly) visits at Service Provider locations in Peelamp; York regions with occasional travel across the broader GTA.As a Senior Performance Manager, you’ll be responsible for setting and monitoring performance goals for the Contract Management team, leading and coordinating work, and driving performance through performance improvement measures.Reporting to the Director Operations (Peelamp; York), this role plays a critical role in ensuring the efficiency and effectiveness of contract management processes and the achievement of WCG objectives.What you #39;ll do

• Collaborate with the Director Operations and other WCG stakeholders to establish performance goals and metrics for the Contract Management team, aligned with organizational objectives and priorities
• Develop and implement performance tracking mechanisms, dashboards, and reports to monitor team performance and progress towards goals on a regular basis
• Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider, Improvement Plan- overseeing the process to ensure fairness, adherence to guidelines, and report on progress and assessment of risk
• Overall management of a network of Service Providers, through the Contract management Team, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards.
• Develop a Service Provider management strategy for the catchment, in consultation with the Director, Operations and Senior Contract Manager
• Lead and coordinate the work of the Contract Management team, providing guidance, direction, and support to ensure the timely and effective execution of contract management processes and activities
• Ensure the management of a network of Service Providers, through the Contract management Team, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards
• Ensure that Service Providers are managed in line with the Service Provider Management Framework, and that meetings are documented with clear actions.
• Develop and maintain effective relationships with Service providers and other operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver
• Develop and maintain an effective relationship with the Director, Operations to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts