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Inside Sales Specialist - Jobs in Acton, ON

CanWel Building Materials Ltd
Job LocationActon, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Inside Sales SpecialistActon, OntarioFull-Time3 PositionsOnsite PositionReference Number: CAN-ON-ACT-120-281022SUMMARYThe Inside Sales Specialist (ISS) plays a key role in establishing positive first impressions and customer service excellence in laying the groundwork for efficient and accurate order processing and completion. The primary responsibility of the ISS is to support and partner with the outside Sales Specialist (Siding) to deliver and maintain programs and services for siding orders. The Inside Sales Specialist also prepares take-off designs of exterior siding estimates for our customers.RESPONSIBILITIESCustomer Service

  • Support customer relationships by using outstanding service skills and proactive sales techniques.
  • Assist with inbound customer inquiries regarding product information and delivery information
  • Respond accurately and efficiently to orders received by phone, fax or e-mail.
  • Prompt and accurate entry of credits and returns.
  • Work as a liaison between the customer, Sales Specialist, and all internal departments.
  • Support Sales Specialist with business development presentations, lead generation activities, and customer visits, as required.
Take-offs and Quotes
  • Review customer drawings and provide material lists (take-offs) for exterior siding and quote using proprietary software.
  • Specify all necessary hardware and accessories for each project.
Ordering
  • Orders products from suppliers for custom orders and inventory replenishment.
  • Monitors product delivery progress
Administration
  • Responsible for various administrative tasks such as spreadsheet maintenance, inventory management/tracking.
RequirementsKNOWLEDGE, SKILLS, AND ABILITIESSales
  • Excellent customer service skills and professional telephone manner.
  • Demonstrated ability to anticipate customer needs.
  • Comfortable with conducting outbound phone calls to existing customers.
  • Minimum three years of sales or customer service experience.
Technical
  • Able to read architectural drawings and blueprints
  • Able to quickly learn technical information specific to the building industry (primarily siding).
  • Working knowledge of the construction industry and terminology.
Other
  • Proficient with Excel, Word, and Outlook; good keyboarding and computer skills.
  • Aptitude for numerical calculations.
  • Excellent English communication skills both written and verbal with an ability to influence sales over the phone and in person.
  • Motivated self-starter that takes a collaborative and proactive approach to servicing customers’ needs, solving problems, and establishing positive professional relationships.
EDUCATION
  • Post-secondary education in business or building industry preferred
  • High school graduation is a requirement
  • Formal sales training is desirable
BenefitsCOMPENSATION AND BENEFITS
  • Base salary (no commissioned sales)
  • Annual incentive plan based on company performance
  • Group pension plan with employer matching contributions
  • Health benefits
  • Purchase Doman Building Materials Group Ltd. stock at a discounted price
EXTRA STUFF
  • Fitness reimbursement
  • Education reimbursement
  • Professional Development reimbursement
  • Scholarships for children
  • Discounts on product purchases
Travel: no travel requiredEmployment Status: Full-timeWork Location: Acton, OntarioWork Type: OnsiteDISCLAIMER:This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.CanWel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Applicants must be legally entitled to work in Canada without sponsorship.We thank you for your interest; however, only those selected for an interview will be contacted.Quick Apply
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