Chief Operating Officer - Jobs in Alberta

Job Description

ProvinceAlbertaCommissionaires is a not-for-profit provider of security services that operates across the nation. There are now 15 divisions representing all the provinces of Canada and three territories. Commissionaires Southern Alberta is responsible for providing professional security services for Calgary, Red Deer, Lethbridge, Medicine Hat, and Suffield. We have protected people and property for public and private sector clients from coast to coast for more than 90 years.We are continually hiring responsible team members who wish to contribute to the security and well-being of Canadians. Commissionaires’ team is comprised of former military, police, and others of all ages. Our employees work in a variety of roles such as General Security, Alarm Response, Concierge and Support to Law Enforcement, and Support to Government.Purpose of RoleReporting to the CEO, the COO is accountable for leading the Division’s Operations function. He/She will provide executive leadership around how Operations will contribute to achieving the Division’s vision, social mandate, strategic and financial goals as well as leading the Regional Management Teams. The COO will be accountable for developing the Division’s vision for operational excellence as well as continuous improvement of the Division’s operational management system (i.e. operational related policies and programs, governance, processes and technologies), which may include integrating those systems externally with clients and internally within the other functions of the Divisional/National headquarters. The COO is also accountable, at all times, to provide best-advice around how to ensure the safe, predictable and efficient delivery of the Division’s strategy and related obligations and commitments.Description of Work and Responsibilities

• Establish and maintain a deep understanding of market conditions and client requirements to ensure the effective and efficient delivery of client services.
• Develop, nurture, and monitor client and stakeholder relationships within assigned scope and boundaries.
• Collaborate with the CEO and Division’s executive team to ensure that the business and operations of the Division are aligned with the Division’s mandate and strategy.
• Enhance and maintain the operational management system that systematically enables the Division to achieve its goals, manage risk and meet its obligations to stakeholders.
• Ensure that services are executed within all relevant laws, regulations, and contractual obligations.
• Proactively take steps to maintain a healthy organization, ensuring alignment with the Division’s strategy, client commitments, and the requisites of the operational management system.
• Provide leadership and direct focus to create a disciplined and engaged operational culture and drive continual improvement of operational management system
• Monitor performance against Division KPIs.
• Monitor and interpret each client’s environment with a view to coordinating timely, value-add or risk mitigating responses.
• Provide best-advice to the development of new business opportunities.
• Rapidly establish, coordinate, and integrate the operational elements of new business.

Position Requirements

• A proven ability to apply highly developed interpersonal, coaching, and mentoring skills to create a high-functioning team and coordinate with multi-disciplinary departments to ensure organizational goals are achieved.
• A demonstrated experience and success in building and maintaining relationships with external clients and stakeholders as well as application of “best practices” in client relationship management.
• Knowledge and experience in the development and implementation of operational management systems and organizational change management.
• ability to develop, adjust and manage multiple streams of work (or projects) that are required to achieve longer-term goals and objectives (i.e. 3+ years).
• A demonstrated ability to maintain the change-cadence of an organization by keeping “one-foot” in the current state business and the other in the future.
• Exemplary management skills in organizational, budgetary, and human resource management, in a multi-disciplinary environment.
• Demonstrated high-level business acumen with a viewable track record of achieving high levels of profitability and productivity.

Education and Experience

• Undergraduate degree in Business Management or Security Management or a relevant field (preferred) or an acceptable combination of education and experience; MBA highly desirable.
• Minimum of 15 years in progressively responsible managerial roles, with 5 experience years in senior management roles.
• ASIS Certified Protection Professional (CPP) Certification

Preference will be given to candidates who:

• Have knowledge of industry specific security regulations and practices.
• Have knowledge of security industry trends and practices.
• Have a strong executive network within Southern Alberta.
• Experience in translating organizational strategy into operational execution through the creation of executable projects and actions, and long-term business plans.
• Have knowledge and experience in corporate governance.
• Have previous experience ensuring overall organizational P/L performance.
• Have a recent affiliation with Canadian Forces or RCMP.

This list is not all-inclusive and other business requirements may be included to which the incumbent will be obliged to perform.Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age.Applicants must submit a cover letter along with their resume indicating how their experiences meet these requirements.We thank you for your interest but only individuals selected for interviews will be contacted.Quick Apply

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