Provincial Visitor Engagement Coordinator - Jobs in Alberta

Job Description

Job InformationJob Requisition ID: 35650Ministry: Forestry, Parks and TourismLocation: Edmonton, Red Deer, Canmore, Lethbridge, Lac La BicheFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekRegular/Temporary: RegularScope: Open CompetitionClosing Date: December 9, 2022Classification: Subsidiary 02B 3625 Program Services 5About UsForestry, Parks and Tourism is responsible for growing our manufactured wood products and forestry sector, preserving and managing our public lands and provincial parks and supporting our vibrant tourism industry.Parks Division, Regional Operations Branch is responsible for enabling outdoor, nature-based recreation and natural heritage appreciation across 246 high-value sites, facilitating approximately 12 million visitors annually, and consisting of a peak summer operating season team of over 700 permanent and seasonal staff. Regional Operations is responsible for the delivery of an eclectic range of front-line public services ranging from safe water plant operation to engaging interpretation stage shows.RoleThe Provincial Visitor Engagement Coordinator reports to the senior manager of the Integrated Operational Delivery Section within Regional Operations Branch of Parks Division. The integrated operational delivery section is a small unit of senior technical staff who provide assistance, guidance, and coordination to field delivery staff across the entire province.Operating with a high-degree of independence, the Provincial Visitor Engagement Coordinator is the provincial subject matter expert for the visitor engagement stream. While this position has no direct reports, the work directly impacts how visitor engagement is delivered across the entire province.The visitor engagement stream focuses on Parks interpretation, and formal education within the Parks Division, including content creation aspects of interpretation and education. Visitor engagement is one of the primary streams responsible for ensuring that natural heritage appreciation outcomes are delivered in the Parks Division managed sites.This Provincial Visitor Engagement Coordinator is responsible for driving the operational planning, coordination, and implementation of visitor engagement for Parks Division. This includes determining new and emerging opportunities for visitor engagement, leading working groups to advance initiatives, and providing expert guidance on the operational policy that guides front-line service delivery.Core responsibilities include the following:1. Leading and developing the Parks Division Visitor Engagement Services Delivery Strategy.2. Operationalizing the Visitor Engagement Delivery Strategy with a focus on harmonizing implementation among all regions within Parks Division:

• Providing effective project management for strategic initiatives
• Developing communication and training tools
• Coordinating, tracking and monitoring compliance
• Delivering professional development and develop seasonal staff training
• Coordinating and developing best practices and standard operating procedures
• Being a champion for a culture of continuous improvement within the stream.

3. Leading the development of strategic alliances, partnerships and networks to achieve optimized delivery of the Parks Division Visitor Engagement Delivery Strategy.QualificationsEducation as per Minimum Recruitment Standards

• Degree in Education, Communication, Park / Recreation Management, Business Administration or in a related field plus 6 years of progressively responsible experience in recreation management/operations, visitor services or other related fields.
• Equivalencies based on one year of experience for one year of education or one year of education for one year of experience will be considered.

Assets:

• Knowledge and experience working with visitor engagement, programs, principles and processes
• Experience working within the publicly delivered Parks system.
• Experience in project management and/or change management
• Experience in direct delivery of educational and interpretation programs
• Training in communication and/or formal education

APS CompetenciesCompetencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies:Drive for Results – This position champions the issues faced by front-line staff in order to align shared outcomes, while simultaneously improving performance through the development of operationally effective practices and procedures.Develop Self and Others – This position champions a culture of continuous improvement by identifying opportunities for improvement, establishing task teams to develop integrated solutions, and developing training materials to ensure a high level of staff development.Develop Network – This position will rely on developing an effective and collaborative network with colleagues across the Parks Division, as well as other external stakeholder and subject matter experts in similar organizations.Systems Thinking – You will be required to recognize, analyze, and integrated broad recreation and resource management trends, as well as identify operational gaps, in order to optimized operational planning and stream development.Creative Problem Solving – This position develops harmonized and effective solutions to operational delivery problems focusing on solving the foundational questions of how park operational streams are deliveredSalary$2,993.39 - $3,943.85 biweekly ($78,127 - $102,934/year)Notes

• This is a full-term permanent position with 36.25 hours per week, Monday – Friday.
• This position does require periodic travel within the Province of Alberta, and the position will occasionally require overtime work.
• Class 5 License is required.
• The preference is to work in the Red Deer, Canmore, Lac La Biche, Lethbridge or Edmonton Parks Regional Office. Alternative locations with an established Parks office may be considered.
• Effective January 1, 2023, there will be a pay increase for this position.

What the GoA has to offer to prospective employees:

• Working for the Alberta Public Service –
• Public Service Pension Plan (PSPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool –

How To ApplyIf you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs atApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.Resources for applicants:It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Jane McEwen at Jane.Mcewen@gov.ab.ca.If this competition is closed as per the closing date noted above, please continue to checkQuick Apply

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