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Customer Service Team Lead - Jobs in Alexandria, ON

Kaycan
Job LocationAlexandria, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you recognized as a positive leader_Customer satisfaction is key to youWe want to hear from you!KP Windows Customer Service team in Alexandria is looking for a Customer Experience Team Leader. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality products.We offer:

  • Medical, dental, life and disability insurance
  • Work-Family balance
  • Opportunities for growth and development
  • A professional and relaxed work environment
Responsibilities:
  • Process customer orders and actively participate in maintaining good customer relations at the branch
  • Respond to customer inquiries both at the counter and via inbound calls and emails
  • Perform daily functions related to the operations of the order desk
  • Establish customer service excellence goals to increase team performance and exceed customer satisfaction
  • Respond to customer concerns in a professional and proactive manner
  • Conduct individual and/or small group training sessions for customer service personnel as needed
  • Responsible for accounts receivable acuity
  • Prepare and process invoices
  • Verify pricing and availability of products
  • Review and submit data to the payroll department
  • Perform all related tasks
Requirements:
  • Minimum of 2 years’ experience in team supervision
  • Minimum of 3 years’ experience in customer service in a manufacturing or distribution center environment
  • Very good computer skills and experience with MS Office and data entry.
  • Bilingual - French and English
Profile:
  • Team player
  • Exceptional verbal and written communication skills
  • Excellent customer service skills
  • Ability to build and maintain lasting relationships with clients
  • Good organizational skills and thoroughness in the execution of his tasks
  • Strong analytical and problem solving skills
  • Ability to work under pressure
KP Windows is committed to employment equity and equal opportunity. We encourage members of designated groups to apply for jobs.#P2Job Types: Full-time, PermanentBenefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Work Location: One locationQuick Apply
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