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Guest Services Agent - Jobs in Baddeck, NS

Inverary Resort
Job LocationBaddeck, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Summary:If you love making someones day, we want to work with you!As a Guest Services Agent at Inverary Resort, you will provide a service that is outstanding; always ensuring guests’ needs are exceeded and their experience is memorable. We greet each other and our guests with a smile and will be treated with the utmost professionalism, whether in-person, or via phone or e-mail. Primary responsibilities include registering and checking-out guests, inputting, checking and modifying reservations and concierge duties. Must be detail-oriented and have the ability to multi-task, problem solve and communicate effectively with guests and other hotel departments.Duties and Responsibilities:

  • Provide prompt and exceptional service to our guests in person or on the phone to ensure guests expectations are fulfilled to Inverary Standards
  • Process guest accounts to ensure all charges and payments are accurate
  • In partnership with team members, complete office or administration style tasks (reports, forms, filing, etc) to ensure all daily duties and responsibilities have been achieved
  • Actively drive sales through up-selling strategies to enhance the guest experience and to contribute to the company’s success
  • Act as an Inverary brand ambassador by presenting a warm and hospitable personality that captures guests
  • Resolve customer concerns immediately to ensure total satisfaction
  • Be active in advocating for and maintaining a safe and secure environment
  • Maintain familiarity with all Inverary products and services, as well as local attractions and events
  • Maintain open communication with all team members and other departments
  • Be continually aware of, and enforce, the highest standards of etiquette, personal hygiene and dress
  • Attend meetings and training courses as required
  • Any other duties as required
Qualifications:
  • High school diploma or GED required
  • A certificate or diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • Customer service experience in a hotel setting a definite asset
  • Proactive, takes initiative, and a problem solver
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills
  • Able to effectively communicate in the English language both verbally and in writing
  • Continuous learner
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including proficiency in MS Word, Excel and e-mail
Working Conditions:
  • Manual dexterity required to use desktop computer
  • Morning, evening, weekend and possibly overnight shifts as well as overtime as required
  • Lifting or moving up to 20lbs may be required
Job Types: Full-time, Part-time, Seasonal, Internship / Co-opSalary: From $17.00 per hourAdditional pay:
  • Overtime pay
Benefits:
  • Company events
  • On-site gym
  • Store discount
Schedule:
  • Day shift
  • Evening shift
  • Weekend availability
Ability to commute/relocate:
  • Baddeck, NS: reliably commute or plan to relocate before starting work (preferred)
Experience:
  • customer service: 1 year (preferred)
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