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Director of Safety & Security - Jobs in Banff, Alberta

AccorHotel
Job LocationBanff, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job Description

  • Oversee the operation of the Security Department including, but not limited to: payroll, budgeting, administration, conducting colleague evaluations, recruitment, and training.
  • Hire, train, schedule, and provide ongoing coaching and development of Security Department staff to meet required security and safety standards and to achieve exceptional guest service and colleague satisfaction results.
  • Investigate incidents and ensure follow-up is completed for any complaints or reports made by guests or staff, communicating updates to the relevant Executive Committee members.
  • Manage incident reporting and follow-up, including liaising with Director of Financeamp; Business Support, insurers, and guests to ensure efficient resolution of claims.
  • Create SOPs and ensure procedures are followed for dealing with intoxicated persons, thefts, evictions, cash transfers, guest or staff escort, lost and found articles, opening of in-room safes, and department use of radios.
  • Create and facilitate loss prevention programs.
  • Coordinate hotel emergency response training including conducting training exercises.
  • Coordinate hotel first aid program.
  • Review all ALERT processes and update as required.
  • Act as liaison with outside emergency services—fire department, police, Parks Canada wardens—in relation to Security issues and maintain positive professional relationships.
  • Oversee wildlife management control on Rimrock property.
  • Develop and maintain security budget for property.
  • Complete regular inventory of emergency equipment and order new or replacement equipment as needed to meet safety standards.
  • Prepare purchase orders for the purchase of hotel security and safety supplies, Security office supplies, etc.
  • Act as Chair of the Rimrock Healthamp; Safety Committee.
  • Assist in the development of departmental service standards.
  • Guide and support all hotel leaders on Healthamp; Safety and Security procedures and ensure they are providing a safe workplace for their colleagues.
  • Maintain and control all key card access and locks using the VING Lock System.
  • Review the Business Continuity Plan semi-annually; ensure that all changes or updates are communicated to colleagues and that all necessary re-training is provided.
  • Liaise with the Chief Engineer and other senior hotel leaders to ensure fire protection systems are functional and maintained.
  • Represent the hotel in court (criminal or civil) if and when required.
  • Liaise with Staff Housing on security breaches within staff residence.

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