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Fairmont Gold Supervisor/ VIP Concierge - Spring/Summer 2025 - Jobs in Banff, Alberta

FAIRMONT
Job LocationBanff, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAre you ready to take guest service to the next level At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisoramp; VIP Concierge to join our elite team. You #39;ll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”Successful applicants will be matched to available positions based on previous relevant work experience. Starting Rate: Fairmont Gold Supervisor - $23.67 per hour VIP Concierge - $24.67 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. Job Duties Include:Fairmont Gold Supervisor

  • Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
  • Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
  • Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
  • Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
  • Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
  • Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP #39;s
  • Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
VIP Concierge
  • Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
  • Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
  • Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
  • To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
  • To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
  • To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
  • To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application

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