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Spa Reception Agent - Spring/Summer - Jobs in Banff, Alberta

Job LocationBanff, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionFirst impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.Starting Rate: $18.93We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.02Job Duties Include:

  • Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
  • Be knowledgeable about all aspects of treatments, retail products and the facility
  • Resolve guest concerns to ensure guest satisfaction
  • Book / Schedule Treatments, give tours of spa, escort guests as required
  • Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
  • Respond to common email, handling guest requests in a timely manner
  • Ensure attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
  • Collect payment from clients for all services rendered and retail products
  • Maintain inventory and stocking of all reception materials
  • When supporting Spa Reservations, work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
  • Responsible to complete assigned duties throughout shift including quality checks on spa bookings and other reporting
  • Constant standing and walking throughout shift in Spa Reception
  • Constant sitting and computer work throughout shift when assisting in Spa Reservations
  • Other duties as assigned

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