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Service Department Manager - Jobs in Barrie

Farm Boy
Job LocationBarrie
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionThis position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.Major Responsibilities:

  • Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
  • Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs and initiatives.
  • Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
  • Consistent and effective communication to lead the service team, including one-on-one coaching, metrics, product identification (codes) and corporate policies and procedures.
  • Safeguard Farm Boy’s financial information, safe management, document maintenance and retention; and preserve the integrity of individual front-end staff (e.g., oversee refunds, cashiers’ over/short report, audit floats).
  • Ensure compliance with Government regulations and Corporate Health and Safety policies.
  • Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
  • Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides and general cleanliness.
  • Schedule staff and verify attendance and payroll records.
  • Responsible for the management of the Floral Department (eg, merchandising, ordering, inventory and financials).
  • May be requested to undertake other related duties on a periodic basis.

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