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Onsite Senior Technical Support - Jobs in Bas-Saint-Laurent

Ensiti
Job LocationBas-Saint-Laurent
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAs a member of our dynamic team, you will contribute to resolving complex technical issues, optimizing system performance, and ensuring a reliable IT environment. Your responsibilities will include, but is not limited to :

  • Offer solutions for escalated and intricate technical problems, encompassing configurations, system administration, and network performance concerns, including but not limited to networks, VoIP, firewalls, and WiFi environments, as well as Microsoft network computers and servers.
  • Adhere to department policies in maintaining assigned equipment, software, and technical documentation.
  • Conduct hardware research and manage the procurement process for IT department requirements.
  • Install, configure, and maintain personal computers, Windows OS, networks, file servers, network cabling, and related equipment and systems. This includes upgrading disk drives, printers, and other peripherals as needed.
  • Investigate issues to identify their origins and devise potential solutions, subsequently testing and implementing these solutions.
  • Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
  • Perform installations and upgrades of both hardware and software applications.
  • Develop and deliver training sessions to enhance system users #39; understanding of operating systems and applications. Offer guidance to users in maximizing their utilization of networks and computer systems.
  • Maintain the confidentiality of sensitive digital information encountered during routine support activities.
  • Serve as a technical resource for various departments seeking assistance.
  • Provide Helpdesk services, managing call handling, logging, tracking, and issue resolution that exceed customer expectations.
  • Undertake additional job-related tasks as assigned.
  • Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

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