Administration and Admissions Manager - Jobs in Blackfalds, AB

Job Description

A new Recovery Centre in Red Deer, Alberta is looking to fill an Administration and Admissions Manager position. This center will provide long term treatment to those struggling with substance use disorders and concurrent mental health conditions.We are a company that believes that every Canadian has the right to mental health and addiction services that are accessible (i.e. little/no wait times); affordable (i.e. paid by government or by your employer) and excellent (rooted in best practice).We are excited for you to join our team!Position Summary:The Manager of Administration and Admissions is responsible for overseeing and developing internal operations related to inquiry calls, assessments and admissions. The position also plays a key role in managing external communication processes to ensure excellent service levels to potential clients, family members, professional referral contacts and corporate customers.Duties and Responsibilities

• Provide strong leadership to the admissions department in driving continuous improvement of intake and assessment processes.
• Work collaboratively with Admissions Coordinators to ensure the efficient and strategic use of admissions employees, which includes work allocation, resolution of clinical and administrative problems; and evaluate performance and make recommendations for personnel actions.
• Work collaboratively with other areas of the organization to ensure clear communication and good case management.
• Identify development/training needs for the department and address through formal training, coaching, etc.
• To develop innovative procedures to expedite inquiries and admissions.
• Responsible for hiring, orientation, payroll and performance management of maintenance and housekeeping staff. Evaluate performance issues to Director, Admissions as necessary
• To provide expertise to the clinical team in interpreting medical reports/documents, and advise on clinical issues.
• Collaborate with the Business Development Team in liaising with employers, EAP, referral agents and other community agencies.
• Develop, implement and evaluate quality improvement activities, based on department indicators including the use of Salesforce data, monitoring calls of admissions staff etc..
• Review any questionable assessments and co-ordinate with Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources.
• Work collaboratively with clinical leads of other departments to create efficient process flows between departments to continually improve the quality of service for clients.
• Development and maintenance of all admissions policies and procedures.
• Participates in the development, implementation and follow-up of the client care plan when needed.
• Is attentive to and intervenes on any client safety issues that are observed. Adheres to the behaviors outlined in our policies and procedures that promote client safety
• Oversees payroll, vacation requests and management of sick time
• Participates in policy and procedure development and implementation as necessary and ensure staff are trained on new policies
• Actively participate in Accreditation activities
• Provides input into annual budget and works with executive director to ensure monthly variance reports are monitored and discrepancies accounted for
• Other duties as assigned.

Qualifications:

• Minimum five years of current clinical experience
• Degree/Diploma in regulated health care professionals program preferred
• Leadership training or equivalent preferred.
• Experience working with patients with concurrent disorder
• Experience working with business development and CRMs

Professional Attributes:

• Demonstrated commitment to patient-centered care
• Role models excellence in patient care and serves as a mentor for the team
• Demonstrated excellent communication, facilitation and decision-making skills
• Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the health care team
• Clinical and leadership skills, which develops and empowers members of the health care team in autonomous decision-making to achieve desired outcomes
• Ability to provide leadership to projects and accomplish established goals
• Strong organizational skills
• Demonstrated commitment to best practice and quality improvement
• Commitment to the vision and goals of the organization
• Understanding of change process/theory and an ability to manage change
• Evidence of ongoing professional development
• Experience working with patients with concurrent disorders and residential settings

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