Customer Service Manager - Jobs in Bobcaygeon, ON

Job Description

WE ARE HIRING A CUSTOMER SERVICE MANAGERWORK HARD. HAVE FUN. GROW WITH US!If you’re customer obsessed, making a difference and passionate about ensuring a productive, healthy, and motivating environment for the Customer Service Representatives - and having fun doing it, apply to our Customer Service Manager position in Bobcaygeon, Ontario so we can meet you!Small Town Culture Competitive Pay Great Benefits Family-Owned*Yes, you even get FREE ICE CREAM!!*For the past 85 years, Kawartha Dairy has been proud to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the lakeside community of Bobcaygeon, Ontario, where it was founded, near Peterborough, an hour north of the GTA.Today Kawartha Dairy operates 10 retail stores and services a wide range of customers, from grocery stores to foodservice establishments and of course, ice cream parlours. The company also provides custom dairy ingredients to other food companies using Kawartha Dairy’s long history of dairy expertise.Reflecting the explosive growth in the brand and the business as a whole, Kawartha Dairy has recently constructed a 54,000-square-foot warehouse just south of Bobcaygeon to serve its provincial operations. Investments are also underway to modernize the production plant, our systems and our infrastructure.As the Customer Service Manager leading our close-knit team and responsible for all daily activities in the Customer Service Department. They lead and manage the full Order to Cash process for all customers as well as provide a productive, healthy, and motivating environment for the Customer Service Representatives.Kawartha Dairy is committed to growing our company culture of super-friendly staff, above-and-beyond customer service and of course creating a fabulous collection of ice cream and other products.We at Kawartha Dairy live by our five values:

• We are Family

• We Enjoy Our Work

• We are Customer Obsessed

• We are Small Town Canada

• We are Proud of Our Quality

What You’ll Love About Us:

• Financial Peace of Mind. Competitive salary. Annual performance bonus program
• The Health Benefits are On Us. Comprehensive group benefits (vision, dental, prescription, travel plans) at no cost to you for single/family monthly premiums.
• Grow with Us. An opportunity for career development in a dynamic Canadian-owned company with impressive growth potential and an amazing company Culture
• Prepare for the Future. RRSP with a generous company match
• Perks, Perks, Perks! Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!

What You’ll Do:

• Meet department objectives by managing staff; planning, executing, and evaluating department activities.
• Lead and participate in process improvement initiatives.
• Develop the Customer Service team by recruiting, selecting, orienting, and training employees as well as assisting with personal growth opportunities.
• Responsible for the handling of customer feedback and complaints as well as the delegation to the appropriate department for resolution.
• Enforces company business as well as health and safety policies and procedures.
• Identifies customer service trends and determines system improvements.
• Maintains, through department resources, the company’s EDI platform.
• Utilizes business technology to measure and qualify department KPIs.
• Manage department resources to provide a high level of customer obsession
• Organize and balance the department workload by delegating and reassigning tasks based on the current volumes / season.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in company initiatives.

What You Need to Get the Job Done:

• An excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people.
• A minimum of 2-3 years’ experience in Customer Service Management
• Expertise with business solution technologies (VOIP; ERP; CRM; EDI & SAAS).
• Familiarity of the entire Order to Cash process.
• Strong understanding of A/R Policies and Procedures.
• Experience in managing complex projects and tight timelines
• High competency level in use of MS Office (Excel, PowerPoint, Word, as a minimum)
• Someone who identifies problems, analyzes data, makes good decisions based on solid information and someone who has experience with “implementation processes” should really apply for this role and become a part of our Kawartha Dairy Family.
• Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment.

What Will Make Us REALLY Love You:

• Cool calm and collective with a patient demeanor

• You are proactive, anticipate and can react to changes in the business

• A person of high integrity: will serve as a respected colleague internally and a solid representative of the organization externally
• Highly organized: detail-oriented and able to meet established timelines. A strong work ethic and proactive nature will be important
• Enjoys being hands-on: will embrace change, will want to make a difference and not be afraid to constructively challenge.
• Admirable time management and self-management skills
• Strong analytical skills. Advanced level computer skills especially Microsoft Excel. Strong organizational, communication and interpersonal skills.
• Ability to adapt and lead in a constantly changing high paced environment and act as a change management champion
• Someone who can act as a Change Management Champion; if you thrive in implementing change then come join us on our journey to bring the premium taste of the Kawartha’s to everyone.
• Lives our Values and wants to join us on our journey
• And if you possess all the above then we would also like to have someone who understands and constantly pursues the principles of continuous improvement.

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.Job Type: Full-timeQuick Apply

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