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Customer Service Representative - Jobs in Brampton

Tsubaki of Canada Ltd.
Job LocationBrampton
EducationNot Mentioned
Salary45000.00 - 50000.00 CAD per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Summary:Tsubaki of Canada Limited is looking for a detail-orientated Customer Service Representative. This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone, EDI, and e-mail communicating order information, diligently handling customer complaints, and processing expedites.Essential Duties and Responsibilities:

  • Process Orders, Expedites, and all other customer requests accurately with a high attention to detail in a timely manner.
  • Consistently organize workload to ensure high priority and rush items are prioritized.
  • Work well with other team members and departments to ensure customers receive the best service possible at every point.
  • Effectively manage orders (phone, EDI, email) daily.
  • Deal with customer issues, concerns, and complaints in a timely and efficient manner.
  • Supply tracking information on shipments as the customer requires.
  • Coordinate rush orders as required with Production and Shipping.
  • Assist Inside Sales to expedite orders as necessary with Production.
  • Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly.
  • Duties and Responsibilities may change as required.
Qualifications:
  • Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
  • Organization skills with attention to detail.
  • Good math and problem-solving ability.
  • Be personally motivated and able to provide creative thought.
Education and Experience:
  • Minimum of High School graduation.
  • The ability to communicate effectively in the French language is considered an asset.
  • Strong computer skills with the ability to use Microsoft software (Excel, Word, etc.)
  • Excellent verbal, written, and listening skills.
  • Take ownership of all opportunities, challenges, and mistakes.
  • Willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
  • Able to handle a high-pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
  • A positive and friendly phone manner is critical.
  • A high level of empathy is required to identify customer concerns and convert them into a positive experience.
  • Ability to gain customer trust and retain it.
About Tsubaki of Canada Ltd.:Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.

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