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Client Interaction Coordinator - Jobs in Brunswick, BC

LifeWorks
Job LocationBrunswick, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Bâtir une carrière enrichissanteChez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 24 000 entreprises.Our people come with a wide variety of backgrounds: from retail or the food service industry, social services, sales, call centres and/or office environments. We hire people who go above and beyond to provide solutions to our clients.The Client Interaction Coordinator is responsible for providing live answer for employees who are calling to report an absence or incident, or clients calling to refer an employee to the Absence Management program.This is an office that operates 24 hours per day, 7 days per week, and 365 days per year. In this position you will be required to be available and able to work days, evenings and nights on any day of the week including weekends and holidays.Responsibilities:

  • Handling attendance support calls and accurately reporting all absences using in house applications
  • Handling Health, Safety & Risk calls and taking care of follow-up activities as required
  • Answering all incoming referral calls from clients and completing referral intake as required
  • Referring callers to other resources as appropriate
  • Operating Kofax system to attach incoming medical documents to claims
  • Completing other intake activities in between phone calls
  • Communicating with different departments within LifeWorks via phone and email
  • Working with the team to ensure that all responsibilities are completed according to service level agreements
  • Meeting established productivity objectives
  • Adhering to scheduled shift times which may include evenings, weekends and stat holidays
  • Assisting other Client Services teams as required
Succeeding as a Client Interaction Coordinator will require the following core qualifications and skills:
  • 2 years’ experience in a customer service position where you gained exemplary customer service skills
  • The ability to multitask in a fast paced environment
  • Ability to work on a team and be able to help others at a moment’s notice
  • The ability to problem solve using your own experience and the available resources
In Client Services, we recognize and reward employees who are engaged and results oriented. We value work/life balance for our clients and our employees. Additional perks of working in Client Services are:
  • A permanent position with a competitive benefits package
  • 3 weeks’ vacation annually from the start
  • An opportunity to learn about disability management and workers’ compensation
  • Career development from our Client Services training programs
  • Working within a culture of health and wellness with access to internal programs
  • Working with a dynamic team of individuals who are dedicated to achieving great results
Un emploi enrichissant qui compteLe mandat de Solutions Mieux-être LifeWorks consiste à aider les organisations à soutenir leurs effectifs et du même coup, nous nous efforçons d’aider les nôtres à s’épanouir. Nous sommes toujours à la recherche de professionnels talentueux qui se démarquent par leur leadership stratégique et qui désirent améliorer la vie des gens que nous servons. Nous remercions tous les candidats pour l’intérêt qu’ils nous portent; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.Chez Solutions Mieux-être LifeWorks, nous nous faisons un devoir de donner la préséance à nos employés. Notre priorité est d’optimiser leur santé et leur productivité. En raison de la pandémie de COVID-19, nous continuons de surveiller la situation mondiale et de suivre les directives des autorités locales dans chacune des collectivités où nous exerçons nos activités afin d’assurer la santé et le bien-être de nos employés. La sécurité est notre priorité absolue et, bien que l’objectif soit de réintégrer nos bureaux un jour, nous travaillons actuellement à distance et communiquons avec les candidats au moyen d’entrevues, d’événements de recrutement et de séances d’information qui ont lieu de façon virtuelle. Nous sommes ravis d’échanger avec vous en ligne et attendons votre candidature avec impatience.Quick Apply
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