Restaurant Operations Manager - Jobs in Burlington Southeast, Ontario, Canada, L7R

Job Description

Restaurant Operations ManagerJC #39;s Hot Bagels - Burlington, OntarioJC #39;s Hot Bagels is a beloved Burlington institution, known for our handcrafted, fresh-baked bagels and warm, welcoming atmosphere. We #39;re passionate about serving our community and providing an exceptional dining experience.Job SummaryThe Restaurant Operations Manager is a crucial leadership role responsible for overseeing the daily operations of JC #39;s Hot Bagels. This position ensures smooth, efficient service, maintains high standards of quality, and fosters a positive work environment.Responsibilities

• Operational Management:
  • Oversee daily restaurant operations, ensuring efficient workflow and adherence to company standards.
  • Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
  • Maintain cleanliness and sanitation standards in accordance with health and safety regulations.
  • Implement and enforce operational policies and procedures.
  • Manage equipment maintenance and repairs.
• Team Leadership:
  • Recruit, train, and supervise staff, fostering a positive and productive work environment.
  • Create and manage staff schedules, ensuring adequate coverage during peak hours.
  • Provide coaching and feedback to staff, promoting professional development.
  • Resolve staff conflicts and address performance issues.
  • Conduct regular staff meetings.
• Customer Service:
  • Ensure exceptional customer service by addressing customer inquiries and resolving complaints promptly.
  • Monitor customer feedback and implement strategies to improve customer satisfaction.
  • Maintain a welcoming and friendly atmosphere for all guests.
• Financial Management:
  • Monitor sales and expenses, identifying areas for cost control and revenue growth.
  • Manage cash handling and ensure accurate financial reporting.
  • Assist with budget development and forecasting.
• Compliance:
  • Ensure compliance with all local, provincial and national food safety laws and regulations.
  • Ensure compliance with all labour laws.

RequirementsQualifications

• Proven experience in restaurant management, preferably in a fast-paced environment.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of food safety and sanitation regulations (including local Burlington, Ontario regulations).
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Financial literacy and experience with budgeting and inventory management.
• Experience with POS systems (specify any system that is used at JC #39;s Hot Bagels).
• A passion for food and customer service, with a focus on serving the Burlington community.
• Valid Food Handler #39;s Certificate (or ability to obtain one prior to employment).
• Experience with hiring, training, and managing staff.
• Understanding of local labor laws.
• Must be legally able to work in Canada.

Preferred Qualifications

• Previous experience with bagel or bakery operations.
• Post-secondary education in hospitality management or a related field.
• Familiarity with the Burlington food service market.

BenefitsTo be discussed during interview