BAND 2 - Operations Manager, Wholesale Customer Centre - Jobs in Burnaby

Job Description

Posting TitleBAND 2 - Operations Manager, Wholesale Customer CentrePosition ClassificationBand 2UnionN/AWork OptionsLocationBurnaby, BC V3J 1N3 CA (Primary)Salary Range$74,300.00 - $105,000.04 annuallyClose Date1/3/2024Job TypeTemporary Assignment (TA)Temporary End Date2/28/2025Ministry/OrganizationBC Public Service - gt; Liquor Distribution BranchMinistry Branch / DivisionBC Liquor Distribution BranchJob SummaryOperations Manager, Wholesale Customer Centre Band 2 About the BCLDB: The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores. The LDB is committed to government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page. The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia. Our stakeholders comprise approximately 800 suppliers, over 1500 retail outlets and 8000 licensed establishments. Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers. There are five key divisions within the business: Supply Chain, Pricing, Imports, Customer Service and Distribution. Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver our service goals. About this role: The Operations Manager, Wholesale Customer Service is responsible for directing the operations of all shifts in the Wholesale Customer Centre (WCC) in Burnaby in support of the LDB’s service plan and is an integral part of the LDB’s supply chain management. This position is responsible for managing the operational functions of the WCC. This includes safety, quality, service levels, employee relations and the programs that support them. This position is responsible for fostering and maintaining the customer care relationship with thirteen unique customer types that include up to 1,600 private sector wholesale liquor customers and the 198 LDB operated wholesale liquor customers through the direction of the team. The Operations Manager ensures that the team delivers a high level of care in the customer relationship through all aspects of the order cycle including customer registration and information changes, product information, order placement, order status and tracking, payment processing, order changes and returns. It is the responsibility of this position to create operational efficiencies with a focus on customer care to a diverse customer base while minimizing costs and maximizing revenue. The Operations Manager will assume the role of Senior Manager, Wholesale Customer Centres in the event of an absence, as required. A criminal record check is required. The successful candidate must be prepared to work in a multi-shift department. For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting. An eligibility list for temporary future opportunities may be established. Position requirements: Education and Experience:Degree/diploma in business administration, supply chain, or related, and a minimum of three (3) years recent, related experience*.Recent, related experience must have occurred in the last seven (7) years and include:Experience as a Manager, Assistant Manager, Supervisor, or Team Lead in a customer service environment. Managing multiple direct reports ( gt;15 team members).Preference may be given to those candidates with the any of the following:Direct accountability for achieving and driving service targets in a $5 + million annual sales environments. Experience with relevant business applications such as Oracle EBiz. Experience working in the beverage alcohol industry. Experience in a call centre environment.A combination of training, education and experience may be considered; candidates with four (4) years of recent experience as defined above may be considered in lieu of educational requirements. Application instructions: To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Your cover letter must contain information detailing how your qualifications meet the position requirements as listed in the job posting. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.For specific position-related enquiries, please contact Rebecca Levick at rebecca.levick@bcldb.com. Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you. Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers.Job CategoryLeadership and Management