#200831 Deskside Support Analyst (Contract) - Jobs in Calgary, AB

Job Description

Requisition Number: 90119About the CompanyInsight Enterprises is a technology Solutions Provider serving local, national, and global clients in 190 countries. Today, thousands of clients rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.Role:Our Client is currently seeking an experienced #200831 Deskside Support Analyst (Contract) in Airdrie, AB for a 3 months contract starting in September 2022. Strong possibility of extensions. The ideal candidate will have 5+ years’ experience as a Deskside Support Analyst or equivalent in a corporate IT environment. Excellent End User support (phone, remote, in person) and troubleshooting: Windows 7/10, Office 365, computer hardware/ software, and basic network issues, are required. In addition, you will have experience utilizing Active Directory to administer user accounts: password resets, new accounts, access. Previous experience supporting iPhone/Android mobile devices would be an asset. All Candidates must be legally entitled to work in Canada.Applications will be accepted until: Wednesday, September 07, 2022.Recommended Skills:

• 5+ years’ experience working as a Deskside Support Analyst or equivalent in a corporate IT environment deploying and supporting computer hardware and software.
• 5+ years’ experience providing support for end-user computing devices.
• Experience providing excellent support to End Users (phone, remote, in person)
• Experience supporting/troubleshooting Win 10, MS Office (2016 and O365)
• Experience with Active Directory to administer user accounts.
• Experience supporting iPhone/Android mobile devices would be an asset.
• Experience using a ticketing system (Remedy or similar) to triage, resolve, route or escalate incidents and requests.
• Experience supporting basic Network environments: TCP/IP and LAN/WAN
• Must be eligible to work in Canada

Education:

• Active Technical Certifications would be an asset (CompTIA A+, MCITP/MCSE, ITIL, etc)

Note:Please submit your resume describing your relevant experience. We thank you for your interest, however, only those selected for interviews will be contacted. All Qualified Applicants must be legally entitled to work in Canada.The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.Internal teammate application guidelines:

• Meet the minimum qualifications and requirements of the position;
• Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles;
• Not be under a disciplinary evaluation or suspension period;
• Have satisfactory performance in their current position;
• Have their current manager/supervisor recommendation

Click here to find resources to help prepare for the interview process.Do you know someone who would make a great Insight teammateReferrals are the best way to build quality teams – and a great way for you to earn a little extra cash. Please visit the Teammate Referral Policy page on Inside.Insight to find out how you can refer someone to this job at Insight.About InsightInsight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities.Here’s a little about us, and why we’re top choice of prospective employees in the Canadian IT Solutions industry:

• Global technology provider of IT hardware, software and service solutions
• Fortune 500 company founded in 1988
• 11, 000 + teammates worldwide, operating in 22 countries
• Montreal’s Top Employer (2020 & 2021)
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune Worlds Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes Worlds Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
• We offer an amazing flex benefits plan, RRSP matching, paid time off for volunteering, paid sick days, paid vacations, and much more.

As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.Todays talent leads tomorrows success. Discover more at: canadajobs.insight.comInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Airdrie || Alberta (CA-AB) || Canada (CA) || None || None || CA - Calgary, AB ||Quick Apply

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