Academic Advising Assistant - Jobs in Calgary, AB

Job Description

About MRUMount Royal University is located within the traditional homelands of the Niitsitapi (Blackfoot, including the Siksika, the Piikani, the Kainai), the Tsuut’ina, and the Îyârhe Nakoda Nations of Bearspaw, Chiniki and Wesley. The City of Calgary is also home to the Métis Nation.Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.About the Office of Student SuccessMount Royal University’s Office of Student Success works closely with staff and faculty to better understand our students and learn what we can do to ensure their success. Our goal is to help students learn about and navigate campus resources. As such, we are home to Academic Advising Services, New Student Orientation, the Early Support Program, and Student Leadership. Specifically, Academic Advising Services helps students understand program requirements and create an academic plan that aligns with students goals. Advisors also help students understand MRU policies and procedures as well as provide information on how to access campus services.About the RoleAdvising is a developmental process assisting students in the clarification and development of educational and career goals and the development and implementation of an educational plan to realize these goals. The Academic Advising Assistants are the first point of contact for students in person and via technology (telephone, email and web-based). The AAA must be knowledgeable about all aspects of University activities such as policies, procedures, academic programs, and critical dates and deadlines.The incumbent must combine knowledge of the processes within Academic Advising Services with an analysis of student needs (both short and long term) and determine how best to provide services. The Administrative Assistants must consistently juggle in-person clients and telephone calls with other administrative duties including, but not limited to office filing, data entry, and monitoring administrative support to the staff within Academic Advising Services. The Administrative Assistants are key members of the Advising team and play an important role in student retention through efficient and appropriate referrals and reducing the distance between the students needs and solutions.This position is a full-time role working 35 hours per week.This position is a limited-term role, ending September 30, 2023.ResponsibilitiesAdministrative Support (70%):

• Main point of contact for initial reception in Academic Advising Services
• Triage student supports, screening, and referring as necessary for walk-in students, the main phone line in AAS, and emails to the general advising inbox
• Schedule individual appointments for central Academic Advisors
• Possess strong working knowledge of Mount Royal Systems (G: Suite, MRU GradU8, Banner, etc.)
• Take and compile meeting minutes for AAS and Campus Advising meetings

Advising and Registration Support for Students (15%):

• Provide registration assistance for students who drop into Academic Advising Services outside of when peer registration help is available
• Provide assistance with submitting internal applications through MyMRU (current students)
• Support any events or initiatives that are hosted by Academic Advising Services

Data Management (15%):

• Ensure daily activities and student appointment records are entered into AAS statistics sheets for individual appointments and group advising sessions
• Ensure new AAS students complete an intake form
• Run Argos reports and distribute them at the request of the advising team

Other duties as assignedQualifications

• Three or Four Year Bachelor Degree or Equivalent
• 12 to 18 months of experience in a relevant role
• Ability to work in an environment with frequent distractions
• Propensity for interacting with diverse groups of students and clients
• Professional and inclusive demeanor
• Proficiency in Microsoft Office suite and Google applications

What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.Closing Date: August 23, 2022Please title your .pdf document as follows: [Last Name], [Job Title], [Requisition Number] [Title of Contents].pdf (ex. Credit Contract Faculty, X00002, Curriculum Vitae.pdf).Quick Apply

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