Administrative Assistant and Customer Care - Jobs in Calgary, AB

Job Description

Administrative Assistant“Are you looking for flexibility, work-from-home, administrative work You could become a crucial part of an exciting team that makes puzzles and escape room games. Calgary-based start-up Mobile Escape is looking for a talented, organized person to keep things in order and help us to continue to #awakenwonder through the games we make.”The Company Mobile Escape has spent the last 6 years serving students across Alberta with various school programs. If you live in Alberta, you very well may have seen our large, Mobile Unit rolling down the street or parked at an event. We’ve served well over 100,000 guests with dozens of escape room games that we’ve designed, built and managed. Due to COVID, we’ve launched a new product called Escape Mail and we need help managing the development, growth, and distribution of this product to customers around the world. This includes ensuring that customers are happy as we reply to their emails and social media comments.The PositionThis position is designed to work for you. To fit with your lifestyle. It is highly flexible, and both company owners (Paul and Eric) understand your need for social/family time and workplace flexibility. In this position, you may work from home as much as you like, since the majority of the work can be done remotely. And since we’re a growing - and evolving - company, you will be challenged and engaged... this will be a journey you will not soon forget.Highlights of the Position

• Ability to work from home - come in to our Calgary, Bowness home-office only as much as you need or want.

• Flexible schedule - as long as the work gets done, and customers receive responses within the following business day, we don’t require a certain amount of hours per day.

• Family-run business - we understand what it means to respect one another and treat each other fairly, for the long haul.

• Innovative and fun product - you can be proud of the incredible work we do, awakening wonder through escape room games and puzzles.

• Exciting new opportunities - the company’s growth is filled with potential and we want to see what you are capable of.

Requirements for the PositionLife skills:

• Integrity

• Self-motivated and able to work independently

• Enjoy learning and taking on new tasks
• Enjoy corresponding with people

Administrative Skills:

• Attention to detail

• Highly organized

• Proficiency in Microsoft Word, Excel

• Proficiency in G-suite
• Proficiency in various social media platforms (Facebook, Instagram, TikTok)

• Professional, detailed, email management

• Courteous customer service (via email and social media)

Scheduling Skills:

• Checking employee timesheets

• Creating, and following up with events in the company calendar

• Organizing schedules of staff and events

• Scheduling social media posts

Basic Bookkeeping Skills:

• Printing, filing, managing receipts, invoices, etc.

• Reporting payroll and GST remittances

• Creating invoices and following up with A/R

Position DetailsStart:

• August 2022.

Hours:

• The position is part-time and will require roughly 15-20 hours per week

• Approximately 3-4 hours/day Monday-Friday, during business hour

Compensation:

• The wage starts at $20-$27/hour based on qualifications

• As a part-time position there is a great deal of flexibility. As long as we know in advance, we can accommodate up to 4 weeks of unpaid vacation time.

Term:

• The term of the position is on-going with room for both more hours and more pay as the company grows and as the individual in this position excels.

Location:

• Primarily from home

• Occasionally (one or two days per month) required to work from the home-office in Calgary (Bowness) to help with various tasks

Preference will be given to:

• Someone who is willing and interested in gaining a deeper understanding of the business in order to take on the responsibility of being the one to answer the phone for all general inquiries.

• Someone who has experience with customer service as well as various multimedia aspects relating to social media.

Please submit a resume and cover letter.In the cover letter, we want to hear from you about why you have applied for the position and why you’re interested in this job specifically.In your resume, we will be looking for skills and experience that matched this job description with preference given to: past experience in an entrepreneurial setting, proof of organization skills.Job Types: Part-time, PermanentPart-time hours: 15-20 per weekSalary: $20.00-$27.00 per hourBenefits:

• Company events
• Flexible schedule
• Store discount
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:Due to the vast majority of the job being remote work-from-home, this isnt an issue. In the rare case of needing to come into the office, we can supply masks, gloves and hand sanitizer as requested.Education:

• Secondary School (required)

Experience:

• Administrative experience: 2 years (required)
• Social media management: 1 year (required)

Application deadline: 2022-08-01Expected start date: 2022-08-01Quick Apply

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