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Administrative Support V - Jobs in Calgary, AB

Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Your Opportunity:Alberta Health Services is seeking a highly organized and customer service driven individual for the role of Manager Service Associate within our Human Resources Shared Services (HRSS) team. The Manager Service Associate will provide educated and informed recommendations to operational leaders and Human Resources Business Partnerships (HRBP) inquiries. The individual will be fluent in organization policies and procedures, collective agreements and best practices to ensure that the most informed solutions are provided. You must have the ability to build and foster strong working relationships with various stakeholders across the organization to ensure issues are addressed in a timely manner. The incumbent will be a subject matter expert (SME) with in-depth knowledge of all HRSS functional areas and the ability to work independently and seek guidance when necessary. To be successful, you must demonstrate the ability to resolve conflicts and de-escalate complex and stressful situations but still have the ability and knowledge to escalate issues appropriately. Exceptional verbal and written communication skills are required. The successful candidate must be fluent in understanding metrics, analyzing reports, monitoring deliverables, and ensuring regular report updates are provided to Leadership. This role requires working well under pressure in a high volume contact centre environment. A flexible schedule is required for this role.Description:As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support V
  • Union: AUPE GSS
  • Department: Human Resources Contact Centre
  • Primary Location: Southport Tower
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 29-MAR-2022
  • Employee Class: Regular Full Time
  • Date Available: 18-APR-2022
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, Evenings
  • Days Off: Saturday/Sunday
  • Minimum Salary: $27.55
  • Maximum Salary: $33.50
  • Vehicle Requirement: Not Applicable
Required Qualifications:Completion of post-secondary education (e.g. certificate in office or business administration).Additional Required Qualifications:Post-secondary education completed in Business Administration, Human Resources or completion of a HR Certificate will also be considered. Fluent in written and spoken English. Demonstrated superior customer service skills; both oral and written. 4+ years of extensive client service experience, problem solving and conflict resolution skills are required. 2+ years experience in Shared Services, Human Resources, Payroll or Benefits. Previous experience in a fast-paced, work environment. Must be an intermediate user and above in Microsoft Office package; particularly Microsoft Word, Excel, Outlook and PowerPoint. Demonstrated experience presenting to internal and external stakeholders. Previous experience providing coaching and training to internal and external stakeholders. Must be quick to learn new computer applications. Knowledge of or previous experience in a unionized environment. Typing at least 50 words per minute as you will be required to create a ticket via the Customer Service Management tool while a client is speaking to them over the phone.Preferred Qualifications:Experience with PeopleSoft is an asset. Previous experience in a contact centre setting is an asset.Quick Apply
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