Amenities Coordinator - Jobs in Calgary, AB

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.We are looking for an outgoing, highly motivated Amenities Coordinator to join the Eau Claire District team. Committed to providing an exceptional Guest Experience and with guidance from the Assistant Property Manager, you will be responsible for coordination and activations of defined amenities, including the conference centre, customer lounge, OxWorx and lobbies.You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.As a member of this team, you will be responsible for:Seamless delivery of the amenity services for Devon and Millennium Towers, including Conference Centre and customer lounge reservations. You will also be responsible for coordinating and development of events and marketing initiatives, specifically:Provide exceptional service for customers using the amenity spaces including:Ask questions to understand customer needs and take the initiative to offer suggestions/solutions.Complete and confirm all bookings and event details to ensure customer satisfaction.Act as point of contact for catering, audio/visual requirements and event set up.Coordinate set-ups and take downs with cleaning and maintenance staff.Be present during clients arrival and departure to ensure complete satisfaction with setup and overall event.Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction.Conduct and participate in site visits and plan meetings with prospective clients.Respond to all inquiries in a timely manner.Ensure appropriate tenant amenity usage tracking and ensure any required billings are completed monthly.Monitor the physical condition of amenities, ensuring that first class appearance is maintained.Initiate corrective action if necessary through dispatching of 310-MAXX or otherwise as appropriate.Project management of upgrades and repairs to amenity spaces.Provide recommendations for improvements to amenity spaces.Ensure proper functioning of amenities equipment and maintain supplies in the amenity areas.Maintain documentation on operating procedures for amenities.Facilitate efficient communication and act as liaison between management team, contracted security and cleaning staff to ensure concerns are addressed in a timely manner.Develop, plan, promote and execute events.Plan and assist site team with execution of site specific events and Eau Claire District initiatives. Collaborate with other team members.Administering placement of promotional signage and event requirements.Supervising promotional activities/events in amenity spaces.Assist with development of programs and events with local organizations.Tenant coordination for advertising material.Assist with development, tracking and managing the amenities and events budget.Establish ongoing professional relationships with clients and partners.Complete other duties as assigned.To succeed in this role, you:

• have completed a Degree/Diploma in Marketing, Business, or related experience.
• have a minimum 3 years of experience in event planning.
• have excellent customer service and interpersonal skills.
• demonstrate strong analytical and problem-solving skills; have the ability to provide creative and innovative solutions
• have excellent written and verbal communication skills.
• are able to communicate internally and externally with professionalism, courtesy and credibility.
• are a self-starter capable of working independently and set day-to-day goals and meet commitments.
• possess strong project management skills and outstanding organization skills with the ability to handle multiple priorities at a time in a fast-pace environment
• are detail oriented.
• are a cross-functional team player.
• are proficient computer skills and in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to learn new software as required.
• knowledge of AV and entertainment systems (ie. Crestron systems) are an asset.
• previous experience of managing key building amenities would be an asset.

Our story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Vaccination PolicyAt OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.Quick Apply

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