Assistant General Manager - Jobs in Calgary, AB

Job Description

About us: We are a busy neighbourhood spot, serving California style thin crust pizza, and wines from all over. Were an independently owned, community focused business. Weve been open for 11 years, and now have 3 locations in Calgary. We are a team of hard working, fun living folks, who care a lot about what we do, and our team is our greatest strength! We are a welcoming environment for everyone and we seek to create a diverse team that closely matches the diversity of our community and guests. We offer a comprehensive training program, and have room for growth.Support the General Manager in all areas of operations

• Provide hands on support in all FOH departments when needed to maintain adequate staffing levels
• Assist with all FOH inventory counts, balancing COGS and ordering stock
• Communicate with and update all app providers concerning wait list and third party delivery systems
• Update staff timecards bi-weekly to assist with payroll and monitor payroll against budget and sales
• Assist the General Manager in meeting with wine, beer and spirit representatives

Staff Management and Training

• Supervise staff to ensure high standards of service

• Ensure all service staff are using appropriate dialogue with guests
• Ensure that guests are being communicated to regarding policies for take away, wait times, large parties etc. in a consistent manner
• Implementing and monitoring all dress code and uniform policies
• Conduct all interviews alongside the General Manager and assist in the hiring process
• Publish FOH schedules and approve shift changes and time off requests
• Facilitate quarterly one on one discussions with every FOH team member

Staff Training and Development

• Preparing and hosting motivational daily pre shifts
• Ongoing product knowledge training
• Develop and maintain employee manuals including duties and expectations, product books, wine bibles, food syllabus, spirit manuals and employee handbook.
• Preparing and hosting staff development sessions a minimum of two times a year
• Organize and implement training for all new FOH staff

Communication and Delegation

• Daily slack notes to ensure communication between all management
• Updating pre shift notes between shifts
• Ensure appropriate dialogue and communication between FOH and BOH
• Coach and communicate with employees in a fair and consistent manner
• Identify opportunities for increasing revenue and communicate to upper management

Venue Repair , Maintenance and Cleanliness

• Make sure all FOH equipment is in good working order
• Maintain a high level of cleanliness for all equipment – schedule routine maintenance for all equipment
• General restaurant cleanliness
• Helping to educate and implement recycling and compost program
• Maintaining overall appearance of the restaurant, painting, burnt out light bulbs, chalkboards, tables, chairs, banquets
• Ensuring that all daily and weekly cleaning duties are met to BMeX standards
• Keep maintenance contact sheet updated

*Health Inspections

• Ensuring that all AHS guidelines are met and that the restaurant is operating to their standards
• Aware of monthly health inspections and follow ups to limit infractions
• All cleaners must be labeled clearly for staff both, FOH and BOH
• Ensure all prep stations have labeled, visible cleaners
• All hand washing stations are stocked with hand towels and soap
• All washrooms are cleaned frequently and up to AHS standards
• Follow all Covid19 cleaning and safety procedures

Social Media, Guest Review Sites and other Promotions

• Business and customer development; including promotion of in-house events and features through social media, staff communications and other four-walls marketing techniques (printed billfold cards, posters, chalkboards etc.)
• Participate in creating and implementing sales and promotional programs
• Work with marketing staff regarding event details and advertising of promotional deals and daily updates on social media including Instagram, facebook and twitter

Guest Relations and Retention

• Communication with all service staff to get to know regulars, their dining habits and preferences
• Identify and implement employee recognition and incentive programs
• Learning people’s names
• Running a consistent wait list
• Ensuring that the Super Phone for regular guests and VIP’s, is being monitored and responded to in a timely fashion
• Ensuring that the hosts are updating wait times accurately
• Responding to guests over Twitter and Instagram in a timely manner
• Being aware of guest issues or complaints on the floor and dealing with them according to BMeX’s Guidelines for Customer Retention
• Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience
• Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc.

Staff Accountability

• Assist in staff dismissals, lay offs and misconduct meetings including verbal and written reprimands
• Following the Employee Handbook Guidelines for staff accountability
• Ensure all staff are aware of expectations and follow through with all duties before finishing their shift

Expected start date: 2021-09-20Job Types: Full-time, PermanentSalary: $50,000.00-$55,000.00 per yearBenefits:

• Extended health care

Schedule:

• 10 hour shift

COVID-19 considerations:We do have protocols in place and are happy to explain upon request.Quick Apply

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