Associate - Jobs in Calgary, AB

Job Description

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:Passion - Own itExcellence - Elevate every momentWarmth - Open to the worldUnity - One team. One HoltsThe Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.Specific responsibilities include (but are not limited to) the following:Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:Producing order pick lists, multiple times per day as requiredEnsuring hold orders are executed within 24 hours of receiptInputting shipping confirmations into the database in a timely mannerOrganizing picking route based on volume and customer express ordersProcessing and updating of all orders on proper systemsPackaging and preparing orders for shippingEnsuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:Footwear items are checked for mismatesProduct checked for quality, newness, and damagesLabel orders are correct for their proper destinationUpdating and maintaining all systems accordingly by:Following up on order notifications on the portal and AppsPrioritizing and actioning all orders based on time sensitivityPicking, shipping, and confirming all orders in a timely mannerSecuring and safely storing all orders as requiredProcessing of customer returns that are shipped back to stores:Tracking, monitoring and logging all store returnsReviewing returned merchandise to ensure the following:Confirm customer order and returned product match the original order numberCheck for any customer notes on file from Customer Service CenterConfirm all return dates fall within the policy windowExamine merchandise to ensure it is in resalable conditionProcessing of refunds to finalize the processReturning the resalable merchandise to the appropriate departmentWork with cross functional teams to achieve high compliance of fill ratesProvide feedback to system administrator on overall programResolve compliance issues in a timely mannerEnsure CTS / Online Sales policy and procedure are adhered toOther duties and tasks as assignedTrack, record system report managementMaintain high order fulfillment rateUpdate cancelled reports twice per week and notify sales associatesMaintain filing systemOrder and replenish Wrap & Pack supplies as required based on volumeThe ideal candidate:High school diplomaVery detailed orientedProficient with computers and systems (POS, IP , CTS , SAP, etc)Highly service-oriented with exceptional organizational and follow up skillsThe measures of success:Meet specific standards for fill rates and order processing timelinesHigh degree of accuracy requiredExceed customer expectations (CVS)Contribution to financial objectivesIndividual objectives linked to the achievement of department goalsFeedback from internal and external clients