Business Systems Analyst - Jobs in Calgary, AB

Job Description

Overview:Hexagons Autonomy & Positioning division, is looking for a Business Systems Analyst to join our high-tech engineering and manufacturing company that is committed to customer service excellence and continuous improvement. Reporting to the Manager of Business Systems, the role will focus on our Atlassian product portfolio. Applications like Jira, Confluence, and Crowd are critical to our operational effectiveness and you will be relied on to support and transform the way we interact with these critical tools. SharePoint is another core platform in the Hexagon portfolio, and we will highly value your expertise with it.Hexagon’s Autonomy & Positioning division is a global technology leader, pioneering end-to-end solutions for assured positioning on land, sea, and air. We are an industry leader recognized for technical innovation, unsurpassed quality, and industry-leading customer support. Our organization is a dynamic, fast-paced, highly collaborative environment. Come see why we are recognized as one of Albertas Top 75 Employers in 2020 and 2021!Responsibilities:As a Business Systems Analyst you will be responsible for the following:

• Administration of a range of business applications including but not limited to: Atlassian Confluence, JIRA, SharePoint, Perforce, ServiceNow.
• Initiate and organize new projects on the JIRA platform, as well as configuring layout, design, workflow, and dashboard.
• Maintain performance stability and applications availability of JIRA/Confluence and SharePoint.
• Create and manage complex JIRA components including project workflows, screen schemes, permission schemes, and notification schemes in JIRA.
• Help guide and maintain the organization data in Confluence, Jira and SharePoint.
• Identify enhancements in Macros Confluence Markup and Jira Query Language (JQL).
• Provide user support for NovAtel’s business applications.
• Carrying maintenance (patches, hot fixes) as required.
• Liaise with software vendors to obtain support as required.
• Collaborate with other IT team members to upgrade business systems.
• Lead efforts around electronic data classification and define how technologies like SharePoint and Microsoft Teams fit within that framework.
• Participate in ITSM process maturity with a commitment to continuous improvement and maintain ITSM documentation and compliance to standards such as NIST/CMMC, GDPR, and ISO.

Qualifications:Must-Have:

• Bachelor’s degree or diploma in Computer Science or a related field.
• 5+ years working in a related information technology role.
• 4- 5 years of administrator experience in supporting JIRA and Confluence.
• 3+ years of experience with ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases.
• 3+ years of experience with key business applications and integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS.
• Strong interpersonal, collaboration and communications abilities.

Key Success Factors:

• Strong communication skills, both written and verbal, to work with the business.
• You understand process mapping and business analysis and work technically to create business flow and make recommendations on business processes.
• Excellent analytical and organizational skills. You collect, compile, and present complex data fit for various audiences.

Nice-to-Have:

• SharePoint administration and migration.
• Project Management experience with Agile/Scrum methodologies.
• SQL Server experience.

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