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| Job Location | Calgary, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Position Overview:The Dispatcher position is responsible for ensuring that all of Paladin™s contractual obligations are met in regard to shift coverage for the healthcare contract. The Healthcare Operations Center is the main point of contact for all healthcare guards, and manages and maintains the scheduling software and database. The Healthcare Operations Center is also the main point of contact between the Client Service Managers and Protective Services. This position requires applicants to work a varity of shifts, both days and overnight shifts, including weekends.Job Skills / RequirementsCreate, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracyWork with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurateStrategically plan schedules to ensure effective use of resources and minimal overtime is acquiredProvide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellationsLiaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilledHelp track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtimeRequirementsMust possess a High school Diploma, Post-Secondary education is an assetPrevious customer service experience is an assetThe ability to use judgement and decision-making skills to evaluate situations and establish prioritiesMust have an outgoing, friendly, and extroverted personalityExcellent written and oral skills in English, with the ability to effectively communicate with a diverse workforceStrong computer skills; including Word, Excel, PowerPoint and OutlookAbility to learn quickly and navigate through new software is an assetAble to work effectively and efficiently in a deadline driven environmentStrong time management, multitasking, problem solving, and organizational skillsMust be detail oriented, team player, self-motivated, and able to take directionEducation Requirements (Any)High School Diploma/GED**To apply for this or any of our other positions, please submit your resume, in confidence, via our website www.paladinsecurity.com**Please address your cover letter to Kelsey Mercer-Slingsby, Healthcare People and Culture Team Lead.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid VacationQuick Apply