Client Care Representative - Punjabi or Persian/Farsi - Jobs in Calgary, AB

Job Description

About Us:For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.Our Vision: Unleashing the economic, social, and civic potential of clients.Our Mission: Connecting newcomers to the right service at the right agency every time.The Position:We are looking for a Client Care Representative that is fluent in Punjabi or Persian/Farsi, and English. This is a full-time (37.5 hr./week) temporary position with an expected end date of November 15, 2023.The Client Care Representative provides newcomer support to immigrants and refugees, as well as participating in offsite outreach activities in Calgary to promote ISC and Gateway Services. This position reports to the Client Care Manager and day-to-day activities will be directed and overseen by the Gateway Client Coordinator.Duties and Responsibilities:

• Schedule appointments and book resources, Gateway Planners, interpreters and childminding.
• Greet and welcome clients, complete check-in, provide information, and support wayfinding (i.e., get clients where they need to be by phone, online or in-person).
• Screen and verify ID of clients booked for in-person services.
• Work alongside other departments to provide an outstanding client experience.
• Create contacts and resolve cases in Salesforce.
• Respond to client inquiries, including taking calls, making outbound calls, transferring calls, attending to voicemails, and relaying messages.
• Reception, including receiving and responding as needed to inquiries and connecting clients to the appropriate program/service.
• Any other duties as assigned by the supervisor.

Qualifications and Skills:

• Diploma in Office Administration or related training.
• Solid experience in customer service and administrative support.
• Experience working with newcomers from diverse ethnic and cultural backgrounds.
• Experience with using RingCentral, Salesforce, Outlook, Teams.
• Ability to work independently and in a team.
• Available to work evenings and weekends, as needed.
• Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the client.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent problem-solving skills.
• Knowledge of the immigrant-serving sector is considered an asset.
• Excellent communication skills.
• Fluency in another language is considered an asset.
• Ability to work in person or from home.
• Fully vaccinated against COVID-19.

How to Apply:

• If interested, please submit your cover letter and resume together as one document.
• Please name your cover letter/resume file using the format: First and Last Name – CCR

The deadline for application is Friday, October 14, 2022Note: We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Accommodations for job applicants with disabilities are available on request.We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Wesley First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.Quick Apply

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