Client Service Representative - Geosciences - Jobs in Calgary, Alberta, T2E 8W4

Job Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Geotechnical, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.SummaryAGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our team based out of our Calgary Geotechnical Laboratory. This role is critical in supporting geotechnical clients, including engineering firms, contractors, and municipalities, by providing technical information and project coordination for soil, aggregate, concrete, and compaction testing services. The CSR will bridge the gap between clients and AGAT’s laboratory operations, ensuring timely communication, clarity on project scope, and the delivery of high-quality results.What you will be doing:

• Provide prompt and complete responses to all requests from clients.
• Serve as the primary point of contact for clients regarding technical projects.
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
• Manage customer expectations with respect to all aspects of the work orders in-house.
• Schedule and coordinate technical laboratory testing as per project timelines.
• Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
• Handle administrative tasks related to the department, including file management and record-keeping.
• Coordinate the scheduling and prioritization of laboratory geotechnical tests such as moisture content, Atterberg limits, grain size distribution, Standard/Modified Proctor, and unconfined compressive strength, in alignment with client deadlines.
• Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
• Ensure prompt and accurate delivery of analytical results and invoices.
• Make recommendations to management team based on customer requests and feedback.
• Participate in team training and mentoring of Client Services Administrators.
• Liaison with team and other operations regarding client projects and remain current on all aspects of the department.

What you bring to the table:

• Previous experience in customer service or administrative roles, preferably in the geotechnical field.
• Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
• Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills both verbal and written; confident telephone communications are essential.
• Excellent organization and time management skills.
• Effective problem solving skills along with a demonstrated attention to detail.

Why Work for AGATWe offer exceptional competitive benefits package, including but not limited to:

• Dental Care
• Extended Health Care
• Vision Care
• Vacation and Flex/sick time
• Employee Assistance Program
• Long Term Disability
• Life Coverage

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.Thank you for your interest in AGAT Laboratories.Powered by JazzHR