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Coordinator, Technical Support - Jobs in Calgary, AB

The Nature Conservancy of Canada
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

NCC is the nation’s leading not-for-profit, private land conservation organization, working to protect our most important natural areas and the species they sustain. Since 1962 NCC and its supporters have protected 15 million hectares (more than 35 million acres) of ecologically significant land across Canada. NCC takes a collaborative, science-based approach to achieve conservation success for the sake of nature and Canadians. With a national office in Toronto and seven regional offices across the country, NCC delivers results you can walk on.The NCC IT Department is recruiting for a Technical Support Coordinator to work in the Pacific Time zone. You will report to the Help Desk Supervisor and work with 2-3 other support coordinators across Canada. The Service Desk team is led by the Operations and Service Desk Manager. The Service Desk team supports 450-500 NCC users across Canada from 8am ET to 8pm ET on business days. This position is being hired to work noon-8pm Eastern (Pacific Time) 5 days a week M-F. This is a full-time permanent position that can be located anywhere in Canada. We provide services in French and English and bilingual candidates are preferred but not required.NCC is a heavy user of Microsoft 365 (email, SharePoint, OneDrive, Teams etc.) so only apply if you have 3 years of experience working in a 365 environment.Job Summary

  • serve as the first point of IT contact for the organization’s internal customers
  • resolve customer issues to the best of their ability
  • escalate unresolved issues to upper levels of support
  • create and maintain user accounts in Active Directory and Azure Active Directory
  • provision software to endpoint devices
  • help to maintain the IT Asset Management database
  • support the organization’s mobile devices
  • maintain a knowledgebase of incidents and resolutions
Education and Experience
  • University degree related to area of responsibility
PLUSAt least 2 years experience working with in a Service Desk Environment,PLUS
  • Recognized ITSM certification such as ITIL FoundationOR
College diploma (Computer and Business Technologies).Or equivalent to the combinations outlined above.Knowledge and Skills Required
  • Sound technical knowledge relative to accountabilities.
  • Interpersonal skills to establish and maintain relations with others (NCC staff, peers within other organizations, consultants, contractors, agencies / organizations) and to resolve project-related complaints / disputes / issues.
  • Communication skills (listening, writing, verbal) to provide clear direction to those involved in / working on the project; to ensure solid understanding of work requirements, work guidelines and to encourage and sustain consensus building to make decisions.
  • Time Management / organization skills to identify priorities, re-arrange work if required to meet identified deadlines.
  • Valid Ontario Drivers license and access to a reliable vehicle.
How to ApplyNCC is an equal opportunity employer. If you are interested in joining our team, please submit your cover letter, resume and salary expectations through our Career Centre by July 29, 2022 at 11:59 pm EST.NCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We value and incorporate diverse traditions, heritage, knowledge and experiences in our mission and in our workplaces. We celebrate the full participation of people from all walks of life as we work towards common goals. We strive for a conservation movement in which equity, diversity and inclusion are the norm. This is our continuous commitment: to promote healthy people, healthy communities and a healthy planet for everyone.Please note that in-person office attendance, carpooling with co-workers to NCC properties or events, and in-person attendance at any indoor events are currently restricted to staff who are fully vaccinated against the COVID-19 virus. Accordingly, if you are required to participate in any of these activities as part of your job the expectation is that you must be fully vaccinated. Fully vaccinated means you have received two doses of the Pfizer, Astra Zeneca or Moderna vaccine or combination of, and have received the second dose at least two weeks prior to your start date or you have received one dose of the Johnson & Johnson vaccine at least two weeks prior to your start date.Quick Apply
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