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Customer Care Specialist / Area Service Manager - Jobs in Calgary, AB

Jayman BUILT
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Builder of the year 22 times. Picture a career with us.As a Customer Care Specialist / Area Service Manager in Calgary, you are detailed, actionable and have an affinity for the Customer Experience. You have a passion and desire to be a part of the team to provide people with the home of their dreams. You aren’t afraid to roll up your sleeves and put in a hard day’s work, maybe even get a little dirty. You have a willingness to learn and understand that customer experience is a priority.Are you ready to join our team and help provide our customers with a memorable experienceA Day in the life of a Customer Care Specialist / Area Service Manager:

  • Schedule appointments with Jayman customers
  • Coordinate various trades to complete work as required
  • Lead with pride in both appearance & behaviour while on-site
  • Responsible for signing off both 2-month & 11-month service requests
  • Strong organizational skills with handling various impromptu or emergency calls
  • Follow Jayman’s processes & procedures to ensure Customer Experience excellence
  • Service and maintain Jayman Sales Centres and Show Homes
  • Perform a variety of hands-on repairs in customer homes
  • Maintain a team environment through high-quality communication with customers, trades, and Jayman team members
What you will bring to the table:
  • Strong maintenance skills – Jack/Jill of all trades
  • Ability to use your own tools to complete required work
  • Strong ability to be proactive and adapt to continually shifting priorities
  • Excellent attention to detail
  • Strong sense of urgency and an ability to meet various deadlines
  • Well-developed communication skills
  • Exceptional customer experience skills
  • Post-secondary education/certification in the building trades considered an asset
  • 3-5 years of experience in the warranty and service field with a general understanding of ANHWP considered an asset
  • Strong familiarity with technology including iPads/Surface and basic office software such as Microsoft Office considered an asset
  • Demonstrated respect for customers, trades and Jayman team members, even in challenging situations
  • Valid Driver’s license required
As a 2022 Platinum-Level Best Managed Company, we will provide you the following:
  • Salary range: $58,700.00 – $74,000.00
  • Bonus potential of 5% of salary paid out annually based on a combination of Customer Experience survey results & work performance
  • Additional opportunities to earn sign-off bonuses throughout the year (between 6% - 10% of annual salary)
  • Company vehicle supplied
  • Opportunity to participate in a unique Jayman Employee Investment Program
  • Employee matching group RRSP program
  • Flexible health and dental coverage
  • Customized training programs
  • Opportunity for growth and career advancement
  • Employee Discounts
  • Social Club events
  • On-Site Gym
Do you see the potential Are you ready to be part of the Jayman Family Join the award winning Jayman BUILT team and contribute to our exceptional track record, with over 30,000 homes built in the last 42 years. Please apply online at https://www.fitzii.com/apply/69661.We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.Quick Apply
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